Store Manager

Steve Madden; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Disability benefits

401K

Paid time off

Virtual health care

Employee discounts

Family discounts

Discount events

Free shoes

EAP

Tuition reimbursement

Career growth

Referral program

Job summary

Steve Madden is seeking a Store Manager (full-time) in Texas to lead daily store operations, drive sales, and ensure exceptional customer experiences. The role emphasizes staff development, maintaining brand standards, and delivering profitability while aligning with the company’s values and customer-first approach.

The Store Manager will recruit, coach, and manage a high-performance team, ensure compliance with safety and operational policies, and coordinate with merchandising, promotions, and

Qualifications

• 4–6 years of retail experience including staff supervision.
• High school diploma or equivalent.
• Excellent organizational and coordination skills.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, and store budgeting.
• Ability to work a flexible schedule including days, evenings, weekends and holidays.
• Ability to develop staff with coaching and counseling experience.

Responsibilities

• Lead a high-performance team that reflects the company's values.
• Regularly share the company's vision and mission with the team and customers.
• Maintain standards and product knowledge including promotions, merchandise, and advertising efforts.
• Oversee store operations to achieve sales, service, organization, customer satisfaction, and profitability goals.
• Select and hire qualified candidates reflecting the company’s values.
• Maintain safety and operational standards.
• Coordinate store operations including training, merchandising, inventory management, and customer service.

Skills

Staff supervision

Organizational skills

Customer service

Communication skills

Retail operations

Flexible schedule

Team leadership

Education

High school diploma or equivalent

Job description

Store Manager (F/T) The Store Manager is responsible for overseeing all staff and operations as well as maintaining the overall presentation of the store. In this supervisory role, the Manager inspires their team by consistently demonstrating responsibility and teamwork, which are two of the company’s core values. With the ultimate goal of total customer satisfaction, the Store Manager models effective selling techniques, develops a strong client base to build sales, and achieves store profit objectives.

Responsibilities

• Develop and lead a high-performance team that reflects the company's values.
• Regularly share the company's vision and mission with the team and customers.
• Create an environment of growth, accountability, and inclusivity through development, performance management, training, and consistent coaching. Develop staff using experience in staffing, coaching, counseling, etc.
• Maintain excellent standards and solid product knowledge including merchandise promotions, test merchandise, and advertising efforts.
• Lead staff and oversee store operations. Maintain the store environment to achieve sales, service, organization, customer satisfaction, and profitability goals.
• Select and hire qualified candidates who reflect the company’s values.
• Maintain all safety and operational standards.
• Possess retail operations knowledge including sales, customer service, merchandising, inventory control, and store budget preparation.
• Ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Display organizational skills with the ability to coordinate people, resources, and services to address business goals and needs.
• Process information or merchandise through the computer system and POS register system.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 4-6 years of retail experience, including staff supervision.
• High school diploma or equivalent.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program