Store Manager

Belk; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Belk is seeking a Store Manager to lead the store's executive team, drive sales and profitability, and mentor a high-performing team through accountable leadership and engagement.

In a fast-paced environment, you will manage budgets, optimize staffing, elevate merchandising, ensure loss prevention standards, and build a culture of exceptional customer experiences with strong coaching and development for department leaders.

Qualifications

• 3+ years of retail store management experience.
• Excellent leadership and communication skills.
• Flexible schedule including nights, weekends, and holidays.
• Comfortable with technology and Windows OS.
• Ability to lift at least 40 lbs.

Responsibilities

• Lead the store's executive team to achieve sales and profit goals.
• Plan weekly workload and align priorities with staffing and product needs.
• Coach and develop store team and regional partners.
• Manage annual expense budgets and staffing levels.
• Maintain merchandising standards and accurate product presentation.
• Ensure loss prevention and asset protection.
• Recruit and onboard store talent and support career development.
• Drive customer experience and service excellence.
• Lead store systems adoption and process improvements.
• Foster positive store culture and associate engagement.

Skills

Store management

Leadership

Budgeting

Customer service

Staff coaching

Job description

The Store Manager leadsthe store’s executive team in exceeding sales and profitability goals while driving top-line results. This role develops a high-performing team through leadership, communication, and fostering a culture of accountability and engagement. The Store Manager requires a competitive drive and entrepreneurial confidence to excel in a fast-paced, results-driven environment, delivering best-in-class associate and customer experiences. This is an exempt position, with monthly and quarterly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of company goals.
• Conduct weekly workload planning meetings to ensure store leadership team plans and executes workload activities and strategies aligned with people, process, customer, and product priorities.
• Develop action plans and regularly review strategies with the store team and regional business partners. Set clear priorities, communicate expectations, model key behaviors, and provide effective coaching to drive performance and results.
• Manage annual expense budgets to achieve profit goals. Ensure effective scheduling that aligns staffing with business needs and places the right people in the right roles at the right time.
• Elevate merchandising and visual standards, tailored to the store’s unique needs and consistently set to brand guidelines. Manage operational efficiency to ensure products are processed, presented, and priced accurately.
• Ensure compliance with loss prevention, product protection standards, safety guidelines, and security protocols. Lead shortage control efforts by effectively managing asset protection initiatives and overall store operations.
• Ensure each department has a strategic hiring plan to fill open positions timely, actively supporting recruiting and interviewing efforts. Facilitate team career development conversations to ensure a ready-now bench of store talent.
• Ensure structured onboarding completion to prepare your team to deliver service, selling, and operational excellence, while leading continuous learning efforts to drive ongoing growth and performance.
• Build meaningful team connection, foster positive store culture, and champion retention and engagement through recognizing associate value and contributions.
• Lead the adoption and optimization of store systems and processes. Help the team navigate competing priorities and change by providing context, guidance, and support to adapt and execute effectively.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• 3+ years of Retail Store Management experience and a dedication to customer experience excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.