Store Manager

Home Service Oil Co; Poplar Bluff (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, & vision plans.

Traditional and Roth 401k options with

Company paid life insurance.

Paid Time Off (PTO)

Job summary

Home Service Oil Co. is seeking a Store Manager in Poplar Bluff, MO to oversee daily store operations, staff supervision, inventory, and customer satisfaction. You will ensure safety, cleanliness, and regulatory compliance while driving profitability.

The role requires managing staff, maintaining inventory levels, and executing merchandising plans with a focus on exceptional customer service.

Qualifications

• 5 years of experience in customer service or retail preferred.
• 2 years in a managerial or supervisory role preferred.
• Ability to work in fast-paced environment with multiple tasks.
• Proficiency with cash registers and point-of-sale systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure customer satisfaction through excellent service.
• Develop product knowledge to answer queries and make recommendations.
• Address complaints and resolve issues promptly.
• Maintain a clean, welcoming store environment.
• Monitor stock levels and order merchandise as needed.
• Recruit, hire, train, and supervise store employees.
• Schedule staff shifts and conduct evaluations.
• Handle cash deposits and reconciliations.
• Execute merchandising plans and manage product placement.
• Report daily sales, waste, and inventory data.

Skills

Customer service

Retail management

Communication

Problem solving

Cash handling

Team leadership

Job description

Job Details

Job Location: Poplar Bluff - Poplar Bluff, MO 63901, Job Title: Store Manager

Pay: Exempt, Salaried Position

Company: express mart owned by Home Service Oil Company

Job Type: Full-time – This position requires a flexible work schedule, and regularly requires long hours and occasional weekend/holiday work.

Summary

We are currently seeking a Store Manager responsible for overseeing the daily operations of express mart, ensuring efficient and profitable functioning. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and complying with safety and regulatory standards.

Key Responsibilities

• Ensure customer satisfaction through excellent service.
• Develop strong product knowledge to answer customer queries and make recommendations.
• Address customer complaints and resolve issues promptly.
• Maintain a clean and welcoming store environment.
• Monitor stock levels and order merchandise as needed.
• Conduct regular inventory audits and manage stock discrepancies
• Recruit, hire, train, and supervise store employees.
• Schedule staff shifts.
• Conduct performance evaluations and provide feedback.
• Handle employee conflicts and disciplinary actions.
• Handle cash management, including deposits and reconciliations.
• Executes merchandising plan in accordance with the company initiatives
• Manage in-store merchandising and product placement.
• Generate daily paperwork to regularly report on sales, waste, and inventory.
• Ensure the store complies with all health, safety and regulatory standards.
• Maintain all equipment and facilities, ensuring they are in good working order.

Qualifications

• 5 years of experience in customer service or retail is preferred.
• 2 years of experience in a managerial or supervisory position is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in operating cash registers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to stand for extended periods and lift/move objects weighing up to 50 pounds.
• Knowledge of safety and sanitation procedures is a plus.
• Friendly and outgoing personality with a passion for delivering exceptional customer service.

Physical Demands

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• Medical, dental, & vision plans.
• Traditional and Roth 401k options with employer match.
• Company paid life insurance.
• Paid Time Off (PTO)

Equal Employment Opportunity Statement

Home Service Oil is committed to providing equal employment opportunities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Home Service Oil will be based on merit, qualifications, and abilities. Home Service Oil does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, HIV or AIDS status, veteran status, disability, genetic information, lawful off duty use of alcohol or tobacco products, civil air patrol membership, or any other characteristic protected by law.