Store Manager

Peterson Tractor; Oakland (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Cresco Equipment Rentals and Peterson is seeking a Store Manager to lead daily store operations, direct personnel, and uphold service, safety, and compliance standards. You will align initiatives with company goals, manage inventory and stakeholder relationships, and drive territory marketing and customer satisfaction.

The role requires overseeing safety programs, ensuring timely issue resolution, and maintaining attendance and performance metrics across the team.

Responsibilities

• Manage, direct, and oversee store personnel and operations to ensure: Maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers.
• Initiatives and activities align with company goals, operational priorities, and manufacturer standards.
• Improvement opportunities are identified and acted upon.
• Adherence to company policies, legal and regulatory requirements, and ethical standards.
• A culture of collaboration and teamwork is maintained across departments and with all other internal and external stakeholders.
• Escalated issues are resolved decisively, promptly, and professionally.
• Manage and oversee the operating statements for the store.
• Work with marketing to develop a comprehensive territory marketing strategy to support the product line, attracting potential opportunities.
• Manage and control the store's inventory to ensure financial and utilization metric benchmarks are achieved.
• Establish, enhance, and maintain superior customer service principles; follow up with customers to ensure their needs have been met; and intercede to solve problems and disputes.
• Maintain relationships with local 3rd party vendors to receive the value proposition that is best for Cresco.
• Oversee facility security. File police reports for missing/stolen inventory, as needed.
• Monitor and coordinate branch safety program. Assist in the coordination and actively participate in the store safety committee; ensure store personnel attendance at weekly/monthly safety meetings; participate in shop inspections and safety committee meetings as required; and ensure that certified first aid personnel are available and have updated certifications.
• Monitor and coordinate store facility, equipment, and crane maintenance and inspections; ensure inspections are up to date.
• Collaborate with Safety personnel to maintain and train employees on the store's emergency action plan contents and procedures.
• Travel up to 20% of the time to visit customers, develop territory, and attend meetings, training, and other events. Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

Job description

It's your time, make it matter.

At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future. For over 90 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Cresco Equipment Rentals and Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Cresco Equipment Rentals and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects. We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.

Job Description

ESSENTIAL JOB FUNCTIONS

• Manage, direct, and oversee store personnel and operations to ensure: Maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers.
• Initiatives and activities align with company goals, operational priorities, and manufacturer standards.
• Improvement opportunities are identified and acted upon.
• Adherence to company policies, legal and regulatory requirements, and ethical standards.
• A culture of collaboration and teamwork is maintained across departments and with all other internal and external stakeholders.
• Escalated issues are resolved decisively, promptly, and professionally.
• Manage and oversee the operating statements for the store.
• Work with marketing to develop a comprehensive territory marketing strategy to support the product line, attracting potential opportunities.
• Manage and control the store's inventory to ensure financial and utilization metric benchmarks are achieved.
• Establish, enhance, and maintain superior customer service principles; follow up with customers to ensure their needs have been met; and intercede to solve problems and disputes.
• Maintain relationships with local 3rd party vendors to receive the value proposition that is best for Cresco.
• Oversee facility security. File police reports for missing/stolen inventory, as needed.
• Monitor and coordinate branch safety program. Assist in the coordination and actively participate in the store safety committee; ensure store personnel attendance at weekly/monthly safety meetings; participate in shop inspections and safety committee meetings as required; and ensure that certified first aid personnel are available and have updated certifications.
• Monitor and coordinate store facility, equipment, and crane maintenance and inspections; ensure inspections are up to date.
• Collaborate with Safety personnel to maintain and train employees on the store's emergency action plan contents and procedures.
• Travel up to 20% of the time to visit customers, develop territory, and attend meetings, training, and other events. Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

JOB SCOPE

This position serves in the capacity of the Store Manager to provide direction and leadership to direct reports and fulfill company needs through this job function. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be severe.

SUPERVISORY RESPONSIBILITIES

Manager is responsible for the overall direction, coordination, and evaluation of all employees at the store, which may include but is not limited to Mechanics, Drivers, Rental Coordinators, Dispatchers, Yard Attendants, and Assistant Store Managers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing w