Cresco Branch Service Manager

Norcal Rental Group, LLC; San Francisco (CA); On-site; USD 94,000 - 115,000; Full time

Benefits offered by this job

Generous benefits

Promotional opportunities

Job summary

Cresco Equipment Rentals and Peterson is seeking a Branch Service Manager to lead the service department at a Cresco location in Northern California. You will ensure timely maintenance, high-quality repairs, and adherence to safety standards while coordinating with vendors and internal teams.

This role emphasizes process discipline and customer service in a family-owned environment. The position offers a competitive wage range with a total compensation package and opportunities for promotion

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values.

Responsibilities

• Oversee Service department operations for the assigned Cresco location, ensuring preventive maintenance and quality repairs.
• Identify repairs for warranty and coordinate with Product Support Center Specialist for claims.
• Monitor training needs of Mechanics and schedule non-Caterpillar service school training.
• Prioritize downed equipment repairs and coordinate with Store Manager and Lead Mechanic.
• Maintain work order discipline and ensure proper documentation and cost control.
• Communicate with Product Support team on recalls and updates; train staff on Cresco Best Practices.

Job description

It’s your time, make it matter. At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Cresco Equipment Rentals and Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Cresco Equipment Rentals and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects. We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.

Job Description ESSENTIAL JOB FUNCTIONS

Job functions include the following. Other duties may be assigned.

• Oversee Service department operations for the assigned Cresco location to ensure service work is performed in accordance with established procedures, scheduled and preventative maintenance is performed on schedule, quality repairs are made, and correct parts are ordered and received in a timely manner.
• Identify repairs that are eligible for warranty consideration and pass on pertinent information to Product Support Center Specialist for claim processing.
• Monitor non-Caterpillar (Allied) service school training needs of Mechanics at the branch store; make recommendations to Cresco Regional Service Manager for scheduling.
• Determine equipment repairs that may require outside vendor assistance; make recommendations to Cresco Regional Service Manager for review and final decision.
• Prioritize downed equipment repairs at the branch; work with Store Manager and Lead Mechanic to execute the plan.
• Ensure work orders are always used and processed correctly.
• Collaborate with Product Support Center Specialist on manufacturer recall notices and follow up action.
• Train new employees on maintenance systems and complete new Mechanic hire checklists.
• Advise Product Support team on equipment purchases.
• Monitor effective preventative maintenance programs, monitor and control maintenance costs, and measure the quality of service work performed throughout the region to ensure established standards are maintained.
• Assist managers in evaluating the mechanical skills and abilities of candidates.
• Build and maintain relationships with approved vendors.
• Distribute manufacturer updates and service bulletins to the branch and track outcomes.
• Communicate, train, and implement Cresco Best Practices.
• Follow all safety policies, procedures, rules, and laws.
• Follow all Cresco Operational Procedures, quality control (QC) Standards, and cash accounts procedures.
• Maintain regular, punctual, and predictable attendance.

OTHER JOB FUNCTIONS

May assist in educating customers on equipment use and demonstrating equipment for customers Operate company or personal vehicle occasionally to assist others in the performance of their essential job functions. Work collaboratively in a team environment with a spirit of cooperation. Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully take direction from supervisor/manager.

JOB SCOPE

This position serves in the capacity of the Cresco Branch Service Manager. General discretion and judgment is exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be serious.

INTERPERSONAL CONTACTS

Internal contacts consist of levels of positions in the company from business unit leaders to entry level positions. This position regularly deals with employees and customers in exchange of information in person, writing, via telephone or by electronic transfer. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts consist of customers, visitors and vendors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The pay range for this position is: $94,063 - $114,711 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary).

Cresco Rental is committed to equal employment opportunity and affirmative action.

Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

A drug screen and background check is required.

If you want to work side-by-side with others who are passionate about customer service, consider joining the team!