Cresco Branch Service Manager

Peterson Tractor; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Cresco Equipment Rentals, in partnership with Peterson, seeks a Branch Service Manager to lead the service department at our Northern California location. You will ensure work orders are performed to standards, manage maintenance scheduling, and coordinate with the Product Support Center for recalls and warranties.

You will train new mechanics, monitor costs, approve parts, and build vendor relationships to keep downtime low.

Responsibilities

• Oversee service department operations to ensure repairs and maintenance are done on schedule.
• Identify warranty-eligible repairs and coordinate with the Product Support Center.
• Monitor training needs of mechanics and schedule sessions.
• Determine repairs requiring outside vendor assistance.
• Prioritize downed equipment repairs with store leadership.
• Ensure correct work orders are used and processed.
• Collaborate on manufacturer recall notices and follow-up actions.
• Maintain attendance and adhere to safety policies.
• Communicate Cresco Best Practices across the branch.
• Build and maintain relationships with approved vendors.

Job description

It's your time, make it matter.

At Cresco Equipment Rentals and Peterson, we partner with our customers to build the future. For over 90 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Cresco Equipment Rentals and Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Cresco Equipment Rentals and Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Cresco has 20 locations throughout Northern California, and serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects. We attribute our longevity and continued success to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, our people.

Job Description

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Oversee Service department operations for the assigned Cresco location to ensure service work is performed in accordance with established procedures, scheduled and preventative maintenance is performed on schedule, quality repairs are made, and correct parts are ordered and received in a timely manner.
• Identify repairs that are eligible for warranty consideration and pass on pertinent information to Product Support Center Specialist for claim processing.
• Monitor non-Caterpillar (Allied) service school training needs of Mechanics at the branch store; make recommendations to Cresco Regional Service Manager for scheduling.
• Determine equipment repairs that may require outside vendor assistance; make recommendations to Cresco Regional Service Manager for review and final decision.
• Prioritize downed equipment repairs at the branch; work with Store Manager and Lead Mechanic to execute the plan.
• Ensure work orders are always used and processed correctly.
• Collaborate with Product Support Center Specialist on manufacturer recall notices and follow up action.
• Train new employees on maintenance systems and complete new Mechanic hire checklists.
• Advise Product Support team on equipment purchases.
• Monitor effective preventative maintenance programs, monitor and control maintenance costs, and measure the quality of service work performed throughout the region to ensure established standards are maintained.
• Assist managers in evaluating the mechanical skills and abilities of candidates.
• Build and maintain relationships with approved vendors.
• Distribute manufacturer updates and service bulletins to the branch and track outcomes.
• Communicate, train, and implement Cresco Best Practices.
• Follow all safety policies, procedures, rules, and laws.
• Follow all Cresco Operational Procedures, quality control (QC) Standards, and cash accounts procedures.
• Maintain regular, punctual, and predictable attendance.

OTHER JOB FUNCTIONS

• May assist in educating customers on equipment use and demonstrating equipment for customers
• Operate company or personal vehicle occasionally to assist others in the performance of their essential job functions.
• Work collaboratively in a team environment with a spirit of cooperation.
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully take direction from supervisor/manager.

JOB SCOPE

This position serves in the capacity of the Cresco Branch Service Manager. General discretion and judgment is exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be serious.

INTERPERSONAL CONTACTS

Internal contacts consist of levels of positions in the company from business unit leaders to entry level positions. This position regularly deals with employees and customers in exchange of information in person, writi