Store Manager

H&M; North Riverside (IL); On-site; USD 65,000 - 77,000; Full time

Job summary

Join H&M as a Store Manager, responsible for delivering an exceptional omni customer experience while leading a diverse team. You'll analyze sales, optimize store performance, and ensure high standards in visual presentation, all while fostering an inclusive culture. Enjoy competitive compensation and benefits in a values-driven organization.

Benefits

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Employee Discount

Qualifications

• Experience in a leadership role relevant to this position.
• Retail management and operations experience.

Responsibilities

• Ensure high visual and commercial presentation according to store format.
• Analyze sales and create plans to optimize profits.
• Manage talent and performance, including recruiting and development.

Skills

Leadership

Coaching

Communication

Teamwork

Job description

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About the Role

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales and follow up on results, creating plans to optimize profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Responsible for the total OMNI customer experience, ensuring visual and commercial presentation according to store format, global guidelines, and regional strategies.
• Represent yourself and the H&M brand positively during all customer interactions.
• Establish, analyze, and follow up on sales and budget goals, creating plans to optimize results.
• Provide personal customer service, guiding customers through fashion stories and actively selling products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Manage scheduling to align with sales budgets and activities.
• Ensure routines in fitting rooms and checkout are followed, including transactions, returns, and exchanges.
• Identify and act on commercial opportunities, maintaining competitor awareness.
• Oversee store maintenance cost-efficiently.
• Handle administrative routines for people and operations correctly.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers.
• Ensure the team provides product and fashion knowledge during customer interactions.
• Understand the local market, customer base, and fashion trends.

Team & Development

• Manage talent and performance, including recruiting, onboarding, and development.
• Conduct performance evaluations and succession planning.
• Share knowledge and skills with the team.
• Collaborate with Area and store leadership teams.
• Maintain excellent communication and professionalism.
• Plan and schedule team activities.
• Communicate regularly to motivate and inform staff.
• Ensure procedures, routines, security, and legal requirements are followed.
• Participate in onboarding, training, and development programs.

Retail Operations / Visual & Commercial Execution

• Maintain a clean and tidy sales floor and back of house.
• Ensure high-quality visual and product presentation.
• Manage stock levels and provide input on allocation.
• Support daily store routines like opening and closing.
• Ensure the full garment cycle and fitting routines meet standards.
• Maintain in-store OMNI services and tech tools.
• Keep price signs updated and consistent.
• Maintain BOH areas with key information, safety, and tidiness.

Qualifications

Who You Are

• Strong leadership skills with responsibility for others.
• Confident in coaching, development, and communication.
• Experience in a leadership role relevant to this position.
• Retail management and operations experience.
• Ability to work closely with a team.

Why You’ll Love Working at H&M

• Valuing diversity across backgrounds, ethnicity, gender, age, etc.
• Being part of a values-driven organization guided by 7 core values.
• Access to Colleague Resource Groups for community and networking.
• Inclusive environment encouraging authenticity.
• Global talent community with growth opportunities.
• Support for wellbeing, including health insurance, wellness programs, retirement plans, and paid leave.
• Employee discount at H&M and other brands.

Additional Information

Compensation: $65,397.21 - $76,187.75 annually

EEOC Code: OFM

Pay Status: Salary, Non-Exempt (Exempt in top volume locations)

• This posting highlights key responsibilities and may include additional duties at the company's discretion.
• H&M has assessed this salary range as accurate at posting time; actual pay may vary.

We are committed to providing accommodations for applicants with disabilities. Contact us at hm.ethicspoint.com.

Benefits

Offers include staff discounts, health coverage, wellness programs, retirement plans, paid leave, and community days. Additional local benefits may vary.

Inclusion & Diversity

H&M Group promotes inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in recruitment, aiming for a fair process. Please do not attach a cover letter to reduce biases.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion, belonging, and responsibility, supporting your growth and creativity.