Store Manager

La-Z-Boy Incorporated; Newport News (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

La-Z-Boy Incorporated is seeking a dynamic Store Manager in Newport News, VA. The role involves driving sales, leading a team of up to 15, and ensuring operational efficiency. The ideal candidate will have a background in retail management and a proven track record in sales and customer service, with a total compensation package ranging from $65,000 to $95,000. Emphasis on fostering a positive work culture and brand advocacy is crucial.

Benefits

Medical, Vision, Dental Insurance

401k retirement plan with company match

Paid time off including holidays and vacation

Qualifications

• 3-5 years in a retail environment with sales emphasis.
• Strong interpersonal communication skills.
• Experience in managing a diverse team.

Responsibilities

• Lead and supervise sales teams to improve performance.
• Manage store profitability through financial metrics.
• Ensure exceptional customer experience through brand advocacy.

Skills

Team Management

Sales Techniques

Customer Service

Financial Understanding

Education

Bachelor’s Degree

Tools

Microsoft Office 365

Job description

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Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary

A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

Total Compensation Range: $65,000 - $95,000 per year (inclusive of base, commission and bonus)

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

People

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Responsible for leading and supervising the entire employee life cycle, including recruitment selection, training, and development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams.
• Communicates effectively.
  
  

Process

• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations. Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
  
  

Brand Advocacy

• Model and teach product knowledge.
• Champion the company’s brand strategy and first-in-class customer experience.
• Align merchandizing, pricing and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
  
  

Operations

• Leverages store visit forms.
• Hosts regular weekly, monthly and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.
  
  

Scope & Impact

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to 5 million per year and leadership of up to 15 direct reports.

Minimum Requirements

• Education: bachelor’s degree; or equivalent experience.
• Experience: 3-5 years in business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays
  
  

Preferred Requirements

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.
  
  

SUPERVISORY RESPONSIBILITIES: up to 15 direct reports

Physical Demands/Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.
  
  

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect

• Total Compensation Range: $60,000 - $95,000 per year (inclusive of base, commission and bonus)
• Base Pay: $60,000 per year
• Bonus: Monthly bonus opportunity of $0 - $2,500 based on defined group sales goals
  
  

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Additional Job Description

Weekly Hours:

40

Benefits For Employees In The US

Benefit offerings to employee and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Furniture and Home Furnishings Manufacturing

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