Store Manager

Brahmin Leather Works; Newport (RI); On-site; USD 70,000 - 95,000; Full time

Job summary

Brahmin Leather Works in Rhode Island seeks a Store Manager to lead a luxury retail team and deliver exceptional customer experiences. You will drive profitable revenue growth, implement brand directives, and develop client relationships while maintaining brand standards and a high-energy, guest-focused environment.

You will report to the Senior Field Manager and work closely with the Assistant Store Manager and sales staff to exceed daily sales targets and support store initiatives in a dynamic

Qualifications

• Leadership required to motivate a store team and drive targets.
• Excellent communication to interact with employees, customers and partners.
• Clienteling focus to grow luxury client relationships.
• Coaching and feedback to maximize performance and store results.
• Experience leading teams in luxury retail with brand standards.

Responsibilities

• Lead store team to meet or exceed company goals for profitable revenue growth.
• Implement and manage visual directives and store operations.
• Develop and grow customer base and brand relationships.
• Recruit, interview and onboard new candidates.
• Coach and develop staff, manage performance and appraise results.

Skills

Leadership

Communication

Clienteling

Coaching

Team development

Education

Bachelor’s degree preferred

High School Diploma

Job description

For over 40 years, Brahmin has been designing luxury handbags that spark confidence in the people who carry them. Our croc-embossed Melbourne leather has been our signature since our start in 1982 and is well-loved for its one-of-a-kind texture. It all starts with a design. Each product is thoughtfully engineered for fashion and functionality. Then we hit the road to source the finest materials from around the globe. Be a part of our Retail team to deliver an elevated customer experience across our store fleet while driving profitable, scalable growth.

ABOUT THE TEAM

You will report directly to the Senior Field Manager, partnering closely to lead your Assistant Store Manager, as well as a staff of key holders and sales associates. Together, this team fosters a collaborative, high-energy environment focused on exceeding daily sales targets. As a leader on this team, you will directly influence group performance, champion a culture of shared success, and be eligible for a bonus structure that rewards your ability to drive the store's financial growth.

YOUR IMPACT

The Store Manager is responsible for leading, developing and supporting the store team to meet or exceed the company goals for profitable revenue growth within a retail store. This position is responsible for implementing, executing, and management of retail division directives. The Store Manager is also responsible for implementation of visual directives, development of customer base and creating a store environment which provides exceptional sales and customer service.

WHAT YOU'LL OWN

Talent Management:

• Manage staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that create a positive work environment.
• Educate the store team on fashion trends and product knowledge.
• Maintain two-way communication with the Assistant Manager to stay abreast of company and store information and brand initiative, as well as inform the assistant manager of all store activities.
• Ensure associates meet appearance standards that professionally represent the brand while following dress code guidelines
• Cultivate an environment that positions Brahmin Leather Works as an Employer of Choice.
• Provide effective on-boarding and support learning opportunities.
• Provide clear directions to associates and appropriately delegate tasks.
• Network, Recruit, Interview new candidates.
• Provide timely coaching and feedback to team members when appropriate as well as manage performance issues.

Sales and Service:

• Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs, GM % and Customer Conversion.
• Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Identify opportunities to maximize sales and ensure financial goals are achieved.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibits knowledge of industry trends and the competitors.

Building Clientele:

• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics
• Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local businesses for store events.

Store Operations:

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
• Planning and execution of Brahmin brand visual direction.
• Participates in and leads special projects and other duties as assigned.

WHAT WE'RE LOOKING FOR

• Lead with integrity and enthusiasm to motivate total store achievement.
• Strong drive, ambition, and passion for selling and for the overall store business success.
• Must be outgoing and assertive with the ability to make store business success.
• Ability to communicate professionally and in a timely matter with employees, customers, associates, and company partners.
• Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Provide clear and timely communication with corporate partners
• Maintain professional appearance that reflects the brand while adhering to dress code.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• 3-5 years of store management experience in luxury goods or a comparable retail environment with the focus on clienteling.
• Bachelor's degree preferred. Minimum of High School Diploma and relevant work experience with a luxury retail brand.

PHYSICAL REQUIREMENTS

Must be able to stand up to 100% of working time during a work shift standing and moving. This role involves constant moving, communicating, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.

The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description represents the physical activities, demands and working conditions an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities without posing undue hardship.

Brahmin Leather Works LLC is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We strongly encourage qualified candidates of all different backgrounds to apply.