Key Holder

Brahmin Leather Works; Orlando (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading fashion retailer in Orlando seeks a Part Time Key Holder to manage sales associates and achieve sales goals. The role involves providing exceptional customer service and coaching staff to maximize performance. Candidates should have a strong retail background, outstanding communication skills, and the ability to lead by example. This position requires standing for long shifts, a flexible schedule, and offers an opportunity to grow within the company.

Qualifications

• 1-2 years of retail experience required.
• Outgoing and assertive personality is essential.
• Ability to communicate professionally and timely.

Responsibilities

• Coordinate staff by providing coaching to maximize performance.
• Achieve sales metrics and ensure exceptional service.
• Maintain store cleanliness and adherence to company policies.

Skills

Sales skills

Customer service skills

Team leadership

Communication

Drive and ambition

Education

High School Diploma or GED

Job description

Basic Purpose

The Brahmin Leather Works Part Time Key Holder will partner with the Store Manager and Assistant Store Manager in creating a store environment which provides exceptional sales and customer service, execution of visuals directions, recruiting, developing and retaining a strong selling team. The Key Holder position manages a staff of sales associates. This position is responsible for a sales goal and is eligible for a sales commission.

Principal Accountabilities

Talent Management

• Coordinate staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that support a positive work environment.
• Support the education of the store team fashion trends and product knowledge.
• Maintain two-way communication with the store Manager to stay abreast of company and store information and brand initiative, as well as inform the manager of all store activities.
• Ensure associates follow dress code and meet appearance standards that professionally represent the brand.
• Support an environment that positions Brahmin Leather Works as an Employer of Choice.
• Support effective onboarding and support learning opportunities.
• Provide basic direction to associates and appropriately delegate tasks.
• Support the Store Manager with recruiting functions: network and recruit.
• Support the Store Manager with developing talent: ensure effective onboarding.
• Provide timely coaching and feedback to associates when appropriate and support the Store Manager with performance issues.

Sales And Service

• Achieve sales and service metrics in key measurable areas including DPTs, UPTs, AURs and Customer Conversion.
• Use Company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Assist in identifying opportunities to maximize sales and ensure financial goals achieved.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibit knowledge of industry trends and the competitions.

Building Clientele

• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
• Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of client books and marketing initiatives with local business for store events.
• Take an active role in assisting the Store Manager to build store business.

Store Operations

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance with all company policies and procedures as well as local, state and federal employment laws.
• Support the planning and execution of Brahmin brand visual direction.
• Participate and lead special projects and other duties as assigned.

Qualifications

• Leads with integrity and enthusiasm to motivate to total store achievement.
• Has a strong sense of drive, ambition and passion for selling ensuring the overall store business success.
• Must be outgoing and assertive with the ability to make store business successful.
• Ability to communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
• Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Ability to partner with management on store issues.
• Maintain professional appearance that reflects the brand.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.

Physical requirements

Must be able to stand up to 100% of a work shift standing and moving. This role involves constant moving, talking, hearing, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.

Education and Experience

High School or General Equivalency Diploma (GED) required and 1-2 years of retail experience.

Note

Note: This job description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.