Store Manager

Magnolia Bakery; New York (NY); On-site; USD 61,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to lead a vibrant team in a bustling bakery environment. In this exciting role, you will optimize customer engagement and employee experience while ensuring the timely delivery of fresh bakery products. You will be responsible for training, performance management, and maintaining high standards of service. This is a fantastic opportunity to be part of a tight-knit team that is transforming the retail experience. If you thrive in a fast-paced, customer-focused environment and have a passion for culinary delights, this position is perfect for you.

Qualifications

• 3-5 years of store or team leadership experience in retail or culinary.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Oversee store operations and manage staff performance.
• Train and develop associates, ensuring adherence to policies.

Skills

Team Leadership

Customer Engagement

Communication Skills

POS Functions

Problem Solving

Training and Development

Education

High School Diploma

Job description

Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery's whimsical spin on classic, American desserts is now in every neighborhood.

What is the Role?

We are looking for a Store Manager to join Magnolia Bakery. You will report to the General Manager and be responsible for managing the store and optimizing customer engagement, employee experience, and business results.

• Oversee the creation of production lists that will ensure timely delivery of the freshest bakery products possible.
• Onboarding, training and development, and performance management of associates.
• Providing associates with updates and guidance relating to health & safety guidelines, zoning, break information, product information, and weekly training.
• Partnering with GM to manage associates’ performance and ensure they are meeting expectations of their role and on a path to progress at Magnolia Bakery.
• Helping team members learn new skills within the store, matching them up with in-store team members when necessary.
• Document employees who are not meeting their role expectations.
• Adhering to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers.
• Gathering & documenting incidents with customers or team members should they arise.
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures, and job assignments.
• Train staff on Company processes, policies, procedures, and job assignments.

What will you bring to Magnolia Bakery?

• 3-5 years of store or team leadership experience in the retail and culinary field.
• Must be at least 18 years of age or older and authorized to work lawfully in the United States.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to be trained and work in any of our New York City locations without notice.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Hold yourself and your team to high standards.
• Possess a welcoming and helpful attitude and the ability to lead and hold others accountable.
• Learn and adapt to current technology and can accurately handle POS functions.
• Be able to manage workload and prioritize tasks independently.
• Excellent verbal and written communication skills.
• Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual.
• Inspiring and encouraging employees to ensure a high level of morale.
• Intervene when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement.

Physical demands and work environment:

• Position requires standing and walking for a period of 3-5 hours without a rest break.
• Frequent use of hands.
• Occasionally required to climb, stoop, bend, reach, kneel, or crouch.
• Occasional moderate to heavy (10+lb) lifting and carrying.
• Work environment includes working with hot cooking equipment.
• Following completion of the 6-week training role, you will be expected to close for the next 3 months. You will be scheduled to close 4-5 shifts a week over the course of the next 3 months.

Compensation: $61,600-$75,000 year + quarterly bonus eligibility

Magnolia Bakery is an Equal Opportunity Employer.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Domestic travel required.

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