Store Manager

Sleep Number Retail Corporation; New York (NY); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) benefits

Job summary

Sleep Number is hiring a Store Manager in New York, NY. You will lead store operations, drive sales and coach a team to deliver a world‑class customer experience. The role requires 3+ years in sales leadership, recruiting and training, with strong use of POS systems and product demonstrations.

We offer base pay, uncapped commissions, benefits including health/dental/vision and 401(k), and a flexible, performance-driven environment. Must be US authorized and fluent in English.

Qualifications

• 3+ years of proven sales management or team leadership experience.
• Experience recruiting, training, engaging and retaining top talent.
• Able to lead by example in a fast-paced, growth-oriented retail environment.
• Authorized to work in the United States and proficient in English.

Responsibilities

• Lead store operations, recruiting, management, training and sales functions, ensuring productivity and policy compliance.
• Provide world-class customer experience and communicate product features and store procedures.
• Drive store traffic and achieve sales goals through the company’s programs and tools.
• Coach and develop team members to become Sleep Experts and exceed targets.

Skills

Sales leadership

Team leadership

Recruiting

Training

Customer relationship

Sales presentations

Technology adoption

Education

High School diploma or equivalent

Tools

POS systems

Job description

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than16 million peopleachieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose‑driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world‑class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature‑balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness.

What You’ll Do

• Ensure a world‑class customer experience.
• Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their life.”
• Build relationships with customers and team.
• Proactively and effectively communicate product features and benefits, as well as promotional information and store procedures.
• Provide timely, relevant customer follow‑up and employee coaching.
• Lead store operations, recruiting, management, training and sales functions, ensuring productivity, compliance with company policies and team effectiveness.
• Leverage company programs and tools to generate local market awareness and drive store traffic.
• Demonstrate a tenacious drive for results.
• Hold self and team accountable for becoming trusted, successful “Sleep Experts” and consistently exceeding sales goals.

What you Bring

• 3+ years of proven sales management or team leadership experience with a track record of meeting and exceeding goals, preferably in a high‑end/specialty environment.
• Prior success recruiting, training, engaging and retaining top talent.
• Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad); technology engagers and early adopters preferred.
• Able to lead by example in a fast‑paced, growth‑oriented work environment; committed to continuous improvement.
• Motivated by a pay‑for‑performance compensation plan.
• Ability to work a flexible schedule; typical retail hours to include evenings and weekends.
• Must be authorized to work in the United States and able to demonstrate English language proficiency.
• Second language skills encouraged.
• Minimum H.S. diploma or equivalent required.
• Additional education and training preferred.

What You’ll Get

• Most team members earn a salary of $76,000–$89,000 annually; actual earnings vary and are not guaranteed.
• Guaranteed base pay of $22.00/hour, along with uncapped commission and bonus potential.
• Non‑draw commission structure.
• The benefit of working for an industry leading brand.
• Health, dental, vision, and 401(k) benefits.
• Flexible paid time off and volunteer opportunities.
• Comprehensive training and career development programs.
• A supportive, inclusive culture where your contributions are valued.
• Access to Sleep Number’s bed benefit to experience life‑changing sleep.

Wellbeing

#PIQ Wellbeing At Sleep Number, wellbeing isn’t a program—it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep. Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.

EEO Statement

Sleep Number is an equal opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly.