Sales Representative

Sleep Number Retail Corporation; Westport (CT); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Flexible paid time off

Career development programs

Job summary

Sleep Number is seeking a customer-focused retail associate in Westport, CT to match customers with Sleep Number products and deliver tailored, high-quality experiences. You will explain benefits, promos, and create lasting relationships through outbound outreach while maintaining a polished showroom.

The role requires strong communication, a drive to exceed sales goals, and flexibility to work evenings and weekends. Training and career development are provided.

Qualifications

• High school diploma or equivalent.
• 1-2 years of retail, customer service or other customer-facing experience.
• Strong communication and relationship-building skills with customers.

Responsibilities

• Discover each customer’s sleep needs and match them with Sleep Number products.
• Explain product benefits and promotions while delivering personalized experiences to drive sales.
• Nurture prospective customers through outbound calls and build relationships for repeat business.
• Maintain a polished showroom and deliver an exceptional store experience.
• Participate in sales training and coaching to sharpen skills.

Skills

Customer service

Communication

Sales

CRM/POS

Adaptability

Education

High school diploma or equivalent

Job description

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose - improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness.

What You’ll Do

• Discover each customer’s sleep needs and match them with the right Sleep Number products.
• Clearly explain product benefits and current promotions while delivering personalized customer experiences to drive satisfaction and exceed sales goals.
• Proactively nurture prospective customers through outbound calls, with a strong focus on building relationships that generate repeat and new business.
• Work together to maintain a polished showroom and deliver an exceptional store experience.
• Take part in sales practice training and coaching to sharpen your skills.

What You Bring

• Strong communication skills with the ability to adapt to diverse customer needs.
• Goal-oriented and customer-focused attitude, with a drive to exceed individual and team sales goals.
• Ability to work a flexible retail schedule, including evenings and weekends.
• 1-2 years of retail, customer service, or other customer-facing experience.
• High school diploma or equivalent.
• Preferred: Experience in consultative or relationship-based sales, ideally in a commission-driven environment.
• Comfortable using CRM systems, point-of-sale technology, and interactive sales tools (e.g., iPads, apps).
• Ability to work independently with minimal supervision while collaborating effectively with a team.

What Sets You Up for Success

• You’re energetic, proactive, and thrive in a customer-focused environment.
• You’re a collaborative team player who welcomes feedback and coaching.
• You’re a tech-savvy early adopter.

What You’ll Get

Most team members earn a salary of $47,000 - $58,000 annually; actual earnings vary and are not guaranteed.

Guaranteed base pay of $17.75/hour, along with uncapped commission and bonus potential. Non-draw commission structure.

The benefit of working for an industry leading brand.

• Health, dental, vision, and 401(k) benefits.
• Flexible paid time off and volunteer opportunities.
• Comprehensive training and career development programs.
• A supportive, inclusive culture where your contributions are valued.
• Access to Sleep Number's bed benefit to experience life-changing sleep.
• Along with competitive pay, eligible team members receive robust benefits such as medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.

Wellbeing

At Sleep Number, wellbeing isn’t a program - it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all anchored in sleep.

EEO Statement

Sleep Number is an equal opportunity employer.

We cultivate a workplace culture where everyone is valued, respected, and treated fairly.