Store Manager

Brobston Group LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Brobston Group LLC is seeking an Store Manager in New York to drive sales and service performance, while leading and developing the store team to deliver an exceptional customer experience.

You will manage store operations, merchandising, and financial performance to meet company targets, recruiting and coaching staff to continually improve results. The role requires flexible availability including nights, weekends, and holidays.

Qualifications

• 3+ years in a customer service management role.
• Strong leadership, coaching, and team development.
• Excellent verbal and written communication.
• Exceptional clienteling and customer service skills.
• Flexible availability including nights, weekends, and holidays.
• Ability to manage budgets and store financial performance.

Responsibilities

• Lead, coach, and develop a professional store team to achieve sales and service goals
• Set weekly and monthly objectives and monitor individual and store performance
• Recruit and network in the local market to hire qualified sales professionals
• Own store P&L, manage budgets including salary, expenses, and inventory
• Ensure merchandise is displayed according to visual guidelines and store standards are maintained
• Collaborate with training, HR, and store support departments to utilize resources effectively

Skills

Leadership

Coaching

Customer service

Clienteling

Budgeting

Team development

Communication

Job description

Summary

The Store Manager is responsible for driving sales and service performance while leading and developing the store team to deliver an exceptional customer experience. This role manages store operations, merchandising, and financial performance to meet company targets. The manager will recruit, coach, and set objectives to continuously improve team results.

Responsibilities

• Lead, coach, and develop a professional store team to achieve sales and service goals
• Set weekly and monthly objectives and monitor individual and store performance
• Recruit and network in the local market to hire qualified sales professionals
• Own store P&L, manage budgets including salary, expenses, and inventory
• Ensure merchandise is displayed according to visual guidelines and store standards are maintained
• Collaborate with training, HR, and store support departments to utilize resources effectively

Requirements

• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills with ability to coach, motivate, and develop a team
• Excellent verbal and written communication skills
• Exceptional customer service and clienteling skills
• Flexible availability including nights, weekends, and holidays
• Ability to manage budgets and take ownership of store financial performance