Store Manager

Brooklinen; New York (NY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Bonus program

Health benefits

Fertility stipend

401K with Safe Harbor Match

Commuter benefits

Product allowance

Parental leave (14 weeks)

Job summary

Brooklinen is seeking a Welcoming and strategic leader to run our Flagship West Village store. You will drive financial and customer experience goals, recruit and onboard a high-performing team, and partner with our HQ on merchandising and initiatives.

In this high-visibility role, you’ll manage scheduling and payroll, mentor staff, and ensure a brand-aligned, inclusive culture. Expect collaboration with creative teams and a focus on delivering Brooklinen’s distinctive customer experiences.

Qualifications

• 5+ years of management experience in retail store environments, including interviewing and coaching.
• Experience recruiting, training, and developing store teams.
• Strong mix of customer-facing and operational capabilities.

Responsibilities

• Lead the Flagship West Village store to meet financial targets and customer experience goals.
• Recruit, onboard, and develop store team; conduct bi-annual performance reviews.
• Oversee daily scheduling and payroll for the store staff.
• Collaborate with HQ and Creative to execute merchandising and events.
• Act as liaison with customers and Brooklinen HQ to relay feedback and ideas.

Skills

Retail management

Team leadership

Recruiting & onboarding

Training & coaching

Scheduling & payroll

Customer experience

Merchandising & visual standards

Communication & collaboration

Job description

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to lead our Flagship West Village store! In this role, you’ll be responsible for implementing and piloting processes to ensure the store meets its financial and customer experience goals and lead hiring for the store team. This is a high-impact, high-visibility role that partners frequently with our HQ team as we continue to build our footprint.

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to lead our Flagship West Village store! In this role, you’ll be responsible for implementing and piloting processes to ensure the store meets its financial and customer experience goals and lead hiring for the store team. This is a high-impact, high-visibility role that partners frequently with our HQ team as we continue to build our footprint.

You’ll love this role if you’re as obsessed as we are with bringing comfort into people’s homes, leading a team that provides exceptional customer experiences, and delivering above-and-beyond business results.

What You’ll Do

• Drive store performance by implementing existing procedures (and creating new ones!) to meet your store's financial targets and customer experience goals
• Be a true business owner: bring ideas to the table that will translate ecommerce initiatives flawlessly, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
• Represent and communicate Brooklinen's values and philosophy to customers and team members, with particular emphasis on fostering an inclusive workplace culture
• Build an engaged, effective team through recruitment and onboarding, as well as ongoing training and development (including leading bi-annual performance reviews)
• Manage daily scheduling and payroll for the entire store team
• Partner with and provide feedback to our Creative team to execute the visual merchandising strategy and vision for the store, ensuring that we’re presenting and styling our product in a way that is inspiring and brand-aligned
• Participate in the development and execution of in-store events and activations
• Act as liaison between our customers, store employees and Brooklinen HQ, sharing customer feedback and new ideas for our brand

We're Looking For Someone With

• 5+ years of management experience in retail store environments (including interviewing/recruiting, training, and coaching)
• Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities
• Someone who is friendly, positive, and truly passionate about the Brooklinen brand and story
• Knowledge and/or passion for interior design and helping customers style their homes
• Ability to work a flexible schedule, including evenings, holidays and weekend shifts
• Ability to inspire and motivate the team and create a unique culture of team-building and recognition

Compensation & Benefits

• The base salary for this role is $85-90K.
• In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role.
• Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance.
• We also have 14 weeks of 100% paid parental leave for all new parents, and a one-month paid sabbatical at your 5th anniversary.

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together - fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen.

We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.

Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more.