Store Manager

Luxottica; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company where your passion for customer service can shine! As a Store Manager, you'll lead a dedicated team at a premier optical retailer, ensuring exceptional customer experiences and driving store performance. With over 35 years of excellence in vision care, this role offers you the chance to develop your management skills and make a real impact in the community. Enjoy a supportive environment that values your contributions and provides opportunities for growth, all while working with a diverse team committed to bringing better sight to everyone. If you have a knack for leadership and a love for helping others, this is the perfect opportunity for you!

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Commission Plan

Qualifications

• 4+ years management experience in retail or customer service.
• Strong influencing, negotiating, and team management skills.

Responsibilities

• Ensure exceptional customer service and team performance.
• Analyze KPIs and implement action plans for improvement.
• Train and coach team members using company programs.

Skills

Customer Service

Sales Skills

Management Skills

Team Building

Strong Communication

Basic Math Skills

Negotiation Skills

Education

High School Graduate

College Degree

Tools

Cash Register

Computers

Calculators

Job description

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including :
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Take pride in the store and guide team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management / supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent
• State licensure (if applicable) and / or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.