Store Manager

Scandinavian Designs | Dania Furniture; Murray (UT); On-site; USD 20,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Store Manager in Murray, where you'll lead a dynamic team in delivering exceptional customer service and driving sales. This role offers a unique opportunity to inspire and motivate associates while creating a positive shopping experience for customers. With competitive benefits and a supportive work environment, you'll be empowered to grow your career and make a meaningful impact in the retail space. If you're passionate about sales and management, this position is perfect for you.

Benefits

Health Benefits

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Generous Merchandise Discounts

Pet Insurance

Tuition Assistance

Qualifications

• 1-2 years in a management role with sales experience.
• Strong understanding of management practices and customer service.

Responsibilities

• Inspire customers through ethical selling practices.
• Maximize sales growth and manage a team of associates.
• Provide training and coaching on customer service.

Skills

Sales Management

Customer Service

Team Leadership

Communication Skills

Education

High School Diploma

Tools

POS System

Job description

Join to apply for the Store Manager role at Scandinavian Designs | Dania Furniture

Come join our great team at Scandinavian Designs I Dania Furniture as a Store Manager at our Murray location!

Location: 5968 South State St, Murray UT 84170

Job Type: Full-time - Salary/Exempt

Training Rate: During training, $2,500 to $2,692.31 bi-weekly

Post Training Rate: Annual base of $20,000 plus a percentage of store sales and personal sales

What You Will Do

1. Inspire and create satisfied customers through honest, knowledgeable and ethical selling practices.
2. Maximize sales growth, profitability, manage a team of sales associates, sales manager and warehouse associates in a commission-based sales environment.
3. Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
4. Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
5. Lead by example to make a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
6. Become an expert in our product and services through active self-led learning and company led product and service training.
7. Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
8. Store Manager responsibilities include and not limited to:

• Process sales including cash and credit, service and refund transactions accurately.
• Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers.
• Greet our clients and answer our phones in a prompt, warm, professional and polite manner.
• Process all after-sale service issues with empathy and by following company policy.
• Assist in daily opening and/or closing procedures for store in accordance with policy.
• Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations.
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
• Maintain excellent appearance of the showroom and all store facilities.
• Support the warehouse, store support and delivery drivers as needed.
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned.
• Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications.
• Follow through on emails designated to you within the same day.
• Take responsibility for disciplinary actions on-site and be proactive in the staffing needs of the store.

Who You Are

• +1-2 years or more in sales in a management role, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation and strong understanding of management practices.
• Able to read product and transaction information.
• The Store Manager is available to work a combination of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
• Able to successfully complete the pre-employment background check and drug check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stooping.
• Light cleaning, vacuuming and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

Education:

• High School diploma or equivalent.
• Management experience in customer service, retail sales, interior design or consulting preferred but not required.

Benefits for Full-time Associates

• Health benefits, Dental, Vision, and possible Health Savings Account (HSA) plan
• 401k
• Work-life balance
• Paid Time Off (PTO)
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance

For more details, visit: https://www.bcidaho.com/

This link provides access to the machine-readable files as mandated by the federal Transparency in Coverage Rule, including negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.