Store Manager

EZCORP, Inc.; Muncie (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Generous Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. is seeking a Store Manager/Team Leader in Muncie, IN to guide a team of 3–10+ Sales Associates. The role emphasizes leadership, customer service, and strong negotiation skills to secure mutually beneficial pawn and sales agreements.

The successful candidate will drive results, manage operations, and foster a high-performance culture while ensuring compliance, scheduling, and ongoing staff development in a fast-paced retail environment.

Qualifications

• Required high school diploma or GED.
• Minimum 1+ years in a management role.
• Ability to describe solutions and their benefits to customers.
• Strong strategic and tactical management skills.
• Willingness to pass background check and drug test.
• Valid driver’s license and auto insurance.
• Bilingual abilities are a plus.

Responsibilities

• Lead, coach, and mentor a team of 3 to 10+ Sales Associates.
• Analyze reports and profitability statements and provide recommendations.
• Recruit, select, orient, and train Team Members and monitor results.
• Provide ongoing coaching to help Team Members meet performance goals.
• Schedule and assign Team Members, ensure store operations.
• Ensure pricing and timely markdowns follow guidelines.
• Maintain security and merchandise protection.
• Ensure a safe and clean store environment and compliance.
• Maintain program and personnel policies and procedures.

Skills

Leadership

Coaching

Mentoring

Negotiation

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Address: 1215 E. McGalliard Rd. Muncie, Indiana 47303

Brand: EZPawn

Pay range is based on experience from $45,000 to $55,000

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

In this role, you will lead, coach, and mentor a team of 3 to 10+ Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers. Together you will work with customers to negotiate mutually satisfying agreements regarding pawn and sales transactions. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance
• Competitive Wages
• Generous Bonus Potential
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan

Our ideal candidate combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to create a superior customer service experience. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

Your specific duties in this role will include:

• Analyzing reports and profitability statements and providing recommendations and necessary action plans
• Recruiting, selecting, orienting, and training Team Members while monitoring and appraising their job results
• Providing ongoing coaching and development to assist Team Members in achieving their performance and career aspirations
• Ensuring store operational requirements are met by scheduling and assigning Team Members and following up on their work results
• Ensuring pricing and timely markdowns follow guidelines
• Securing merchandise by implementing security systems and measures
• Marketing and displaying merchandise to ensure store standards are met while protecting Team Members and customers by providing a safe and clean store environment
• Complying with all legal requirements
• Maintaining operations by initiating, coordinating, and enforcing all program, operational and personnel policies and procedures

Job Requirements:

• High school diploma or GED
• 1+ years in a management role
• Ability to offer and describe various solutions and their benefits to the customer
• Strategic and tactical management skills
• Ability to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Strong marketing and community outreach abilities, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.