Store Manager

Community Aid Inc; Mechanicsburg (Cumberland County); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Company incentive program for all emlo

Job summary

CommunityAid Inc. seeks a Store Manager who will lead the store team, model servant leadership, and drive profitability while upholding CommunityAid’s culture and core values.

The role requires overseeing operations, staffing, and customer experience to ensure exceptional service. Ideal candidates bring 3+ years in supervisory retail roles, a business management mindset, and strong communication skills, with availability for evenings/weekends and a valid driver's license.

Qualifications

• Three or more years of supervisory experience in retail or service-oriented businesses.
• Ability to lead and influence people in challenging situations.
• Strong organizational and scheduling skills.

Responsibilities

• Lead store management teams and employees to achieve performance and culture goals.
• Oversee staffing, development, and onboarding in partnership with HR.
• Drive customer experience and store profitability through policies and standards.
• Ensure compliance with laws and CommunityAid policies across operations.

Skills

Supervisory experience

Retail management

Leadership

Communication

Education

Business management degree

High School diploma or equivalent

Job description

Job DetailsJob Location: Mechanicsburg - Mechanicsburg, PA 17050Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $75,000.00 - $85,000.00 SalaryTravel Percentage: NegligibleJob Shift: AnyJob Category: Management**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!**

PURPOSE OF THE ROLE:

This vital position serves as the key leader within the store who takes ownership for cultivating a culture in which employees can thrive and overseeing effective operational performance, positive customer experience, and overall profitability. The successful store manager does this in alignment with CommunityAid’s mission, core values and behaviors, and while serving and leading the rest of the store management team and employees.

KEY AREAS OF RESPONSIBILITY:

Culture

• Champions CommunityAid’s culture as a servant leader and role model who embraces, exemplifies, endorses and teaches our culture in all aspects.
• Cultivates a work environment where individuals and teams thrive in working relationships and performance.

Supervision of Store Management Teams

• Motivates and develops store management teams using core behaviors, training, ongoing developmental coaching, standard operating procedures, and performance reviews.
• Provides guidance to the store management team on optimizing people leadership and front/back operations.

Staffing and Leadership Development

• Oversees the recruitment, hiring, and new employee integration process to ensure stores are staffed with people who fit CommunityAid’s culture and core values.
• Monitors staffing levels and partners with the Operations Manager and Human Resources to manage staffing requirements.
• Focuses on talent development to prepare future Assistant Store Managers, Operations Managers, and Store Managers.
• Partners with all departments to drive, support and communicate key business goals, initiatives, and mission to all stakeholders.

Operation Oversight

• Implements and ensures accountability for policies, procedures, and operations standards.
• Oversees safety in the workplace to create a work environment where all employees can thrive both in their work and working relationships.

Financial Oversight

• Delivers key financial objectives with a focus on labor turns, revenue, optimized labor management, and spend control.
• Collaborates with the Operations Manager to implement action plans to ensure budget, financial goals, and production needs are met.

On-Brand Operations and Customer Experience –

• Drives exceptional customer service initiatives at every customer interaction point within operations (donation door, register, sales floor).
• Partners with their leader and the Marketing team to build brand awareness, drive sales and traffic through company initiatives and effective in-store events.

Compliance and Regulatory Activities-

• Takes ownership to ensure compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by Assistant Store Managers, Operations Manager, and employees.

CORE COMPETENCIES:

• Embraces CommunityAid’s Mission
• Models servant-leadership; embraces, exemplifies, endorses, and teaches CommunityAid’s 12 Core Behaviors, and demonstrates the core behaviors in all their interactions with people regardless of their role
• Strong business acumen and data-informed decision-making ability paired with technical skills to achieve operational and company goals
• Effective leadership, coaching, and performance management skills focused on developing individuals to achieve potential
• Well-developed emotional intelligence; aware of the impact of their behavior on the people around them with the ability to adjust approach to the situation
• Strong critical thinking, problem-solving and planning skills
• Exceptional communication skills with an emphasis on clarity, as well as listening to feedback
• Teamwork and collaboration

QUALIFICATIONS:

• Associate or bachelor’s degree related to business management preferred; High School diploma or equivalent required
• Three or more years of experience in a supervisory role within comparable retail and/or service-oriented businesses
• Experience effectively managing people in a fast-paced, professional work environment
• Able to lead and positively influence people through challenging situations
• Strong organizational skills, able to adjust and prioritize work to meet clear time frames and deadlines
• Able to maintain confidentialilty and appropriately handle sensitive information
• Able to work evenings and weekends on a regular basis
• Demonstrated ability to read, write and speak English with proficiency
• Must have a valid Driver’s License

PHYSICAL REQUIREMENTS:

• Ability to frequently lift and carry 21 to 35 pounds
• Ability to occasionally carry up to 50 pounds
• Ability to push and pull up to 20 pounds
• Ability to stand for extended periods