Retail Associate - Full Time

Community Aid Inc; Hanover (York County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Starting wage increase at 90 days

Employee incentive program

Job summary

CommunityAid in Hanover, PA is seeking a Retail Associate to manage the sales floor, assist customers, restock merchandise, and cashier under the direction of the Retail Supervisor. Our culture emphasizes respect, teamwork, and serving the public and partners with professionalism.

The role requires a High School diploma (preferred), at least six months of retail experience, scheduling flexibility including evenings and weekends, English proficiency, and basic math skills.

Qualifications

• High School diploma or equivalent preferred.
• Retail experience in a service-oriented business helpful.
• Evenings and weekend availability.
• Proficient in reading, writing and speaking English.
• Basic math skills.
• Attendance and weekly hours as defined by DoL status.

Responsibilities

• Provide consistent, excellent customer service and ensure a great shopping experience.
• Seize on every opportunity to engage customers and deter theft.
• Assist with merchandising, restocking, and transporting merchandise on the sales floor.
• Understand products, promotions, and contribute to improving retail sales figures.
• Maintain a neat and organized work area and store.
• Follow CommunityAid’s sales methods and tagging system.
• Be flexible to meet store needs, answer questions, assist with opening/closing, and other tasks by Management.
• Report theft, complaints, injuries, and unsafe conditions to Management.
• Operate the cash register accurately per cash-handling guidelines.
• Comply with Employee Handbook and company standards.

Skills

Customer service

Interpersonal skills

Attention to detail

Teamwork

Flexibility

Professionalism

Education

High School diploma or equivalent

Job description

Job Details

Job Location: Hanover - Hanover, PA 17331

Position Type: Full Time

Education Level: High School

Salary Range: $14.50 - $14.50 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

Benefits

Starting Wage $14.50/hr with increase to $15.00/hr at 90 days of employment.

Company Incentive Program for all employees.

Purpose of the Role

The Retail Associate is responsible for the successful operation of the sales floor, including customer service, maintaining full racks, cashiering, and working with flexibility at the direction of the Retail Supervisor. Our culture assumes we can count on one another, engage with respect and professionalism, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Key Responsibilities

• Provide consistent, excellent customer service and ensure a great shopping experience for customers.
• Seize on every opportunity to engage customers, both to provide a great shopping experience and to deter theft.
• Assist with merchandising product, replenishing stock, monitoring fitting rooms, and transporting merchandise to where it is needed on the sales floor.
• Understand the types of products we sell, current promotions, and seize on every opportunity to improve retail sales figures.
• Maintain a neat and organized work area (specifically) and the overall store (generally).
• Understand CommunityAid’s sales and marketing methods, including floor layout and our tagging system.
• Work with a high degree of flexibility and responsiveness to meet store needs, including answering customer questions, provide assistance with “rag out,” store opening and closing, and other tasks as assigned by Management.
• Immediately report theft, customer complaints, injuries, and unsafe equipment or conditions to Management.
• Accurately and efficiently operate the cash register in accordance with established company guidelines for cash handling.
• Comply with CommunityAid’s Employee Handbook and any other established standards, policies, and directives of CommunityAid Management.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Strong customer service and interpersonal relationship skills
• A positive attitude
• The ability to work professionally with customers, co-workers, and Management
• The ability to maintain a clean, safe, and organized work environment
• Function effectively both independently and in a team, depending on the needs of the company
• The ability to work in a fast-paced environment
• The ability to focus with attention to detail
• Flexibility to respond to the changing needs of the work environment, including willingness to move from one job role to another at the direction of Management

Qualifications

• High School diploma or equivalent preferred
• Minimum of six months retail experience in a service-oriented business is helpful
• Scheduling flexibility and evenings and weekend availability
• Proficient in reading, writing and speaking English
• Basic math skills
• Adherence to consistent attendance and weekly hours expectations defined by employee’s DoL status (full-time/part-time/seasonal)

Physical Requirements

• Ability to frequently lift and carry 21 to 35 pounds.
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.