Assistant Manager

Community Aid Inc; Hanover (York County); On-site; USD 45,000 - 68,000; Full time

Job summary

CommunityAid in Hanover, PA is seeking an Assistant Store Manager to lead daily operations, drive profitability, and ensure a positive experience for employees, customers, and donors. This role may act as Store Manager when needed and requires at least a 2-year degree, supervisory experience, and flexibility to work evenings and weekends.

Salary starts at $45,000 with incentive potential, reflecting qualifications and experience.

Qualifications

• High School diploma or equivalent required.
• Associate or bachelor’s degree related to business management preferred.
• Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred.
• Experience effectively managing in a fast-paced, professional work environment.
• The ability to properly handle and maintain confidential information.
• Flexibility with scheduling and availability to work evenings and weekends on a regular basis.
• Proficient in reading, writing, and speaking English.
• Must have a valid Driver’s License.
• Must be eligible to work in the U.S without sponsorship.
• Adherence to consistent attendance and weekly hours expectations based on full-time exempt status.

Responsibilities

• Monitor product quality and presentation standards.
• Conduct daily floor or warehouse walks and share insights with Store Management.
• Track operational metrics and collaborate with teams to meet established standards.
• Ensure product flow from the Donation Door to the sales floor is timely and in compliance with company expectations.
• Oversee Associates and/or supervisors within assigned departments.
• Conduct weekly or as needed one-on-one meetings with team members.
• Evaluates potential candidates for cultural alignment and position fit while being engaged in the hiring process.
• Support trainers in providing consistent training in roles, policies, procedures, and best practices.
• Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
• Communicate performance expectations and best practices, provide coaching, and utilize existing performance management tools to fully engage employees.
• Assist with performance management, documentation, and annual reviews.
• Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
• Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by the Associates.
• Maintain a clean, safe, and organized environment for employees, customers, and donors.
• Identify and resolve safety risks promptly.
• Report incidents and near misses through required platforms.
• Performs additional duties and responsibilities as assigned by the Store Manager.
• Provides support for other departments as needed or directed by the Store Manager. This position takes responsibility for the overall function of the store when other store management is not present

Skills

Leadership

Communication

Organization

Problem solving

Ethicality/Confidentiality

Time management

Education

Associate or bachelor’s degree related to business management

High School diploma or equivalent

Job description

Job Details

Job Location: Hanover - Hanover, PA 17331
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: $45,000.00 - $68,000.00
Salary Travel Percentage: Negligible
Job Shift: Any
Job Category: Management

COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

MINIMUM STARTING SALARY $45,000., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!

PURPOSE OF THE ROLE

The Assistant Store Manager is a vital key leader within the CommunityAid store. They provide oversight to support daily operations, drive retail profitability, and ensure a positive experience for employees, customers, and donors. This position will also set expectations for the proper execution of policies and procedures and respond appropriately to employee performance – all in a manner consistent with our Mission and Values. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation. The Assistant Store Manager may also serve as the acting Store Manager when the Store Manager is not present.

KEY AREAS OF RESPONSIBILITY

Operational Oversight

• Monitor product quality and presentation standards.
• Conduct daily floor or warehouse walks and share insights with Store Management.
• Track operational metrics and collaborate with teams to meet established standards.
• Ensure product flow from the Donation Door to the sales floor is timely and in compliance with company expectations.

Staffing, Employee Training and Development

• Oversee Associates and/or supervisors within assigned departments.
• Conduct weekly or as needed one-on-one meetings with team members.
• Evaluates potential candidates for cultural alignment and position fit while being engaged in the hiring process.
• Support trainers in providing consistent training in roles, policies, procedures, and best practices.
• Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
• Communicate performance expectations and best practices, provide coaching, and utilize existing performance management tools to fully engage employees.
• Assist with performance management, documentation, and annual reviews.

Employee Engagement and Morale

• Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.

Compliance and Regulatory Activities

• Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by the Associates.

Facilities and Logistics Safety

• Maintain a clean, safe, and organized environment for employees, customers, and donors.
• Identify and resolve safety risks promptly.
• Report incidents and near misses through required platforms.

Additional Duties or Responsibilities

• Performs additional duties and responsibilities as assigned by the Store Manager.
• Provides support for other departments as needed or directed by the Store Manager. This position takes responsibility for the overall function of the store when other store management is not present

CORE COMPETENCIES

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Expansive knowledge of retail operations and its integral relationship with warehouse and production process and procedures.
• Effective leadership skills, including leading teams
• Emotional intelligence and strong interpersonal relationship skills
• Excellent communication abilities with an emphasis on clarity and listening
• Strong critical thinking, problem-solving skills, and exercises sound judgement
• Maintains confidentiality
• Ability to organize and prioritize a variety of tasks while working within strict timeframes
• Ability to thrive in a fast-paced environment

QUALIFICATIONS

• High School diploma or equivalent required
• Associate or bachelor’s degree related to business management preferred
• Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred
• Experience effectively managing in a fast-paced, professional work environment
• The ability to properly handle and maintain confidential information
• Flexibility with scheduling and availability to work evenings and weekends on a regular basis
• Proficient in reading, writing, and speaking English
• Must have a valid Driver’s License
• Must be eligible to work in the U.S without sponsorship
• Adherence to consistent attendance and weekly hours expectations based on full-time exempt status

PHYSICAL REQUIREMENTS

• Ability to frequently lift and carry 21 to 35 pounds
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.