Store Manager

gorjana; Los Gatos (CA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Insurance benefits

Employee discount

401K matching

Paid time off

Résumé du poste

Gorjana is seeking a Store Manager for our Los Gatos location to lead day-to-day operations, coach a high-performing team, and deliver exceptional customer experiences. You will drive sales, maintain visual standards, and represent the brand with passion.

The role requires leadership in recruiting, onboarding, and developing staff, with a focus on clienteling and operational excellence. A strong commitment to Gorjana’s values and customer service is essential for success.

Qualifications

• Proven track record in recruiting, onboarding, and developing internal and external talent.
• Effective in your communication style; messaging energizes and encourages teamwork.
• Enjoy leading through collaboration, driving ideas while fostering accountability and trust.
• Clearly communicating new initiatives and goals in a timely and effective manner.
• Adaptable and easily manage change.
• Organized with excellent time management skills.
• Eye for spotting and recruiting retail talent.
• Motivated and results driven.
• Passionate about the Gorjana brand.
• At least 1 year of experience in a retail leadership position.
• Must be over the age of 18.
• Ability to lift or move at least 50 lbs.
• Ability to bend, squat, twist and reach.
• Ability to stand or walk for at least 6 hours per shift.
• Flexible to work nights, weekends, and holiday shifts.
• Ability to work full time hours with open availability

Responsabilités

• Oversee overall store performance and KPIs.
• Act as brand ambassador, educating customers about Gorjana history and products.
• Create action plans to maintain or improve performance.
• Build new and repeat business through clienteling and relationship development.
• Lead recruitment, onboarding, and development of store talent.
• Communicate new initiatives and goals clearly and timely.
• Provide the best customer experience to all customers, including during returns.
• Lead by example in personal presentation and team tone.
• Execute brand visual standards and updates in store.
• Schedule staff to match business needs and budget.
• Manage store inventory with detail and SOP adherence.
• Perform opening and closing duties as needed.

Connaissances

Retail leadership

Talent development

Customer service

Brand ambassador

Description du poste

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. This position is based at our Los Gatos location.

Your Day to Day May Include:

• Responsible for overall store performance and KPI’s
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Proven track record in recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback
• You are passionate about the gorjana brand
• At least one year experience in a retail leadership position
• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
• Ability to work full time hours, with open availability
• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period applies)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills
• Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.