Store Manager

Yogurtland; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the frozen treats industry is seeking a Store Manager in Los Angeles. The role involves overseeing store operations, managing staff, and ensuring excellent customer service. Candidates should have supervisory experience and strong organizational skills. This full-time position offers a competitive salary and the opportunity to lead a dynamic team.

Qualifications

• Experience supervising and training staff.
• Ability to communicate effectively.
• ServSafe or equivalent certification.

Responsibilities

• Oversee all store operations including food quality and guest service.
• Complete and post staff work schedules.
• Provide coaching and mentoring to Team Members.

Skills

Time management

Organizational skills

Customer service skills

Leadership skills

Education

High school diploma or equivalent

Tools

MS Office Word

MS Excel

Job description

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The Manager oversees all operations of the store to ensure that company standards are met, and that store Team Members comply with policies and procedures.

RESPONSIBILITIES AND DUTIES:

• Oversee all store operations including excellent food quality, guest service, staff friendliness,and store cleanliness.
• Complete and post the staff work schedules.
• Conduct Team Member meetings as needed.
• Coordinate and communicate assignments throughout shift.
• Coordinate training, coaching and development of newly hired Team Members.
• Ensure all Team Members adhere to meal & break periods and company policies and procedures.
• Provide counseling, coaching, discipline and mentoring to Team Members as warranted
• Cash Handling (bank deposits, safe deposits, etc.), accountable for all funds.
• Control store operational costs (food, labor, etc.). and maintains adequate inventory levels.
• Is the "role-model" for outstanding customer service and overall, Team Members standards.
• Maintain building, machines and store operating equipment and schedules preventive maintenance.
• Maintain and create reports and record-based company standards and in compliance of local, state and federal regulations.
• Maintain a cooperative and interactive relationship with the Corporate office.
  
  
  

REQUIREMENTS:

• Ability to hire quality candidates.
• Demonstrate good time management, planning and organizational skills.
• Knowledge of staffing, scheduling and inventory processes.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates' concerns, comments and/or issues.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching and mentoring skills.
• Requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
• Available to work late night, up until 2:00 AM
  
  
  

QUALIFICATIONS:

• Experience supervising and training staff
• High school diploma, some college or equivalent experience.
• Experience with MS Office Word and Excel programs.
• Ability to read, write and communicate effectively.
• ServSafe or equivalent certification.
  
  
  

Duties, Responsibilities, and/or Activities may change at any time, with or without notice.

CG Yogurt/Socal Frozen Treats will consider qualified applicants with criminal histories for employment pursuant to the California Fair Chance Act (AB 1008)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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