Store Manager

Telle Tire & Auto Service Inc.; Lee's Summit (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

Telle Tire & Auto Centers is seeking an Automotive Store Manager to oversee store operations and drive profitability. The role involves managing the service department, training staff, ensuring customer satisfaction, and maintaining operational efficiency. This full-time position offers competitive pay and seeks a leader with strong communication skills and automotive knowledge.

Benefits

Paid Birthday Off

Milestone Anniversary Trips

Medical/Dental/Vision/Life Insurance

401k with matching

ASE Training & Testing Compensation

Closed & Paid Holidays

Maternity/Paternity/Adoption PTO

Immediate access to hands-on training

Inviting Culture

Weekends Off

Qualifications

• High school diploma or equivalent required.
• 3+ years of automotive service advisor/writer experience, including store management.
• ASE Certification preferred but not required.

Responsibilities

• Manage all aspects of store operations including sales, parts ordering, and customer service.
• Develop strategies to enhance sales performance.
• Train and motivate staff to meet sales goals.

Skills

Leadership

Customer Service

Sales Management

Conflict Resolution

Team Management

Inventory Control

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Point of Sale (POS) software

MS Office products

ADP Workforce Now

Job description

The Automotive Store Manager is a key contributor to the team, responsible for driving the overall performance and profitability of the store by collaborating with vendors, suppliers, customers, and associates. This role manages an efficient and profitable service department through productive staffing, customer retention, cost control, achievement of objectives, and maintenance of all service records. The Store Manager ensures that the daily technician schedule covers all sold repairs in a timely and efficient manner while maintaining a full and balanced schedule. The goal is to maximize efficiency, revenue, and productivity, focusing on customer satisfaction and operational effectiveness.

Key Responsibilities:

• Manage all aspects of store operations, including sales, ordering parts, inventory control, managing schedules, and customer service
• Develop and execute strategies to enhance sales performance and increase profitability
• Maintain communication with customers regarding the progress and status of their vehicle repairs
• Provide training, guidance, and motivation to staff to meet sales goals and deliver exceptional customer experiences
• Analyze sales metrics, technician time, and productivity to identify areas for improvement and implement changes as needed
• Review inspection reports from technicians to ensure quality and accuracy
• Enforce adherence to company policies and procedures, ensuring compliance across all areas
• Oversee cash handling procedures to ensure accuracy and accountability
• Maintain a clean and organized store environment to enhance the customer experience
• Ensure a clean and safe working environment for all employees and customers
• Maintain a professional appearance and treat all associates with respect
• Understand and adhere to all relevant federal, state, and local regulations

Licenses and Certifications:

• ASE Certification (Preferred but not required)
• Valid Driver's License (Required)

Job Requirements:

• High school diploma or equivalent education
• Three (3) or more years of automotive service advisor/writer experience, including store management and supervisory experience
• Knowledge of:
  • Automotive service, maintenance, and repairs
  • MS Office products
  • General business acumen and financial reporting
  • Point of Sale (POS) software and computer utilization
  • ADP Workforce Now experience (beneficial but not required)

Skills and Abilities:

• Experience in retail management, including sales management and shift supervision
• Ability to hire, motivate, train, and supervise staff effectively
• Demonstrated leadership skills with the ability to inspire and lead a team
• Ability to manage team productivity and efficiency
• Proficient in multitasking and prioritizing tasks efficiently
• Familiarity with cash handling and basic accounting principles
• Knowledge of inventory control best practices
• Strong CRM engagement skills
• Ability to communicate effectively, both orally and in writing
• High level of honesty and transparency
• Conflict and problem resolution capabilities
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 50 lbs when assisting within the shop
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment

Why Telle Tire & Auto Centers?

• Fun perks
  • Paid Birthday Off
  • Milestone Anniversary Trips
• Great benefits
  • Medical/Dental/Vision/Life Insurance
  • 401k with matching
  • ASE Training & Testing Compensation
  • Closed & Paid Holidays
  • Maternity/Paternity/Adoption PTO
• Immediate access to hands on training and technical training
• Growing Family Business
• Leadership Engagement
• Weekends Off
• Inviting Culture

Recent Company Highlights:

• Founded in 1942, Telle Tire & Auto Centers has a long-standing tradition of excellence. Under the leadership and vision of fourth-generation President & CEO Aaron Telle, the company has grown from a single shop to a well-established presence across multiple states in the U.S
• Recognized in St. Louis Business Journal as Best Places to Work Finalist in 2022.
• Identified as Top Shop Finalist in Tire Review in 2021 and Top Shop Winner in 2022.
• Recognized in St. Louis Business Journal as Top 50 Fastest Growing Company in St. Louis in 2019, 2020, 2021 and 2024.
• Identified as Top 100 Largest Tire Dealer in National Publication Tire Business in 2020, 2021, 2022 and 2023.
• Recipient of the St. Louis Business Journal Family Business Award in 2019.
• Identified as Best Places to Work Finalist in Tire Business in 2019.

For four generations and over 82 years, Telle Tire & Auto Centers has maintained a passionate focus on solving customer's problems through attention to detail, collaboration, and integrity, while creating long-lasting relationships. The Telle tradition of providing personal service, quality products and business innovations remains as important today as it was for Chuck Telle and his father in the mid-1900's.

Please apply today and bring your skills and experience to Telle Tire, who has been keeping St. Louis on the move since 1942.