Assistant Store Manager

Natural Grocers Good4U; Overland Park (KS); On-site; USD 59,000; Full time

Job summary

A leading company in the grocery sector is seeking an Assistant Store Manager responsible for overseeing store operations and staff training. This pivotal role involves ensuring exceptional customer service, maintaining product availability, and achieving sales targets while cultivating a positive store environment. Full-time employees enjoy comprehensive benefits and opportunities for career advancement.

Benefits

Birthday Bonus Pay

Paid Time Off (sick and vacation) increases with tenure

Good4u Crew Member Discount

Health and Wellness Program

Retirement Plan (401k) with company match

Career development opportunities

Qualifications

• 1-2 years management experience in grocery or related retail.
• Ability to pass food safety training.
• Forklift certification required.

Responsibilities

• Greeting and servicing customers per company standards.
• Maintaining store environment and product stock.
• Training staff to deliver exemplary customer service.

Skills

Customer Service

Leadership

Organization

Adaptability

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $59,000.00/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.

Applications are accepted until the date below, which may be extended if the hiring timeline is prolonged.

06/24/2025

Responsibilities

Main Responsibilities:

• Greeting and servicing customers according to company standards of World Class customer service.
• Providing professional leadership as expected of all company managers.
• Handling customer complaints appropriately and in accordance with company policy.
• Maintaining an inviting and shoppable store environment.
• Ensuring products customers want are in stock.
• Handling special orders per company policy.
• Answering phones per company standards and spending at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Training staff to deliver exemplary customer service and holding them accountable.
• Ensuring staff compliance with applicable food safety certifications and registrations.
• Meeting and exceeding expectations in sales, sales per labor hour ratio, average ticket, customer count, COGS for produce, and EBITDA.
• Ordering products from correct vendors to maintain margins and receive correct discounts.
• Monitoring stock conditions and product mix, including analysis of departments, introducing new products, and managing perishables and markdowns.
• Assisting in hiring, training, managing, and evaluating store personnel.
• Maintaining accurate scheduling, sharing staffing resources with department managers, and cross-training staff.
• Ensuring staff has adequate product knowledge and training them accordingly.
• Participating in staff performance evaluations and disciplinary actions with HR support.
• Maintaining clear communication, conducting staff meetings, and posting company information.
• Following safety guidelines at all times.
• Completing all operational responsibilities and store paperwork timely.
• Responding to departmental calls and managing business disruptions as needed.
• Working a flexible schedule, including evenings and weekends, around 45 hours per week.
• Leading by setting a high standard of excellence and professionalism.

All employees are expected to be proactive and adaptable to ensure the company's success.

Qualifications

Recipe for Success:

• High school diploma or GED required; 1-2 years management experience in grocery or related retail, natural foods experience a plus.
• Ability to adapt to changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This job description is not a contract and may change. Employees are expected to perform any tasks assigned by their manager or other store support personnel, even if not listed here.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick and vacation) increases with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards)
• Regular pay increases
• Career development opportunities
• Health and Wellness Program
• Employee Assistance Program
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, Vision Insurance
• Paid Parental Leave
• Paid Medical Leave
• Company Paid Short-Term Disability and Life Insurance
• Voluntary Benefits (hospital indemnity, accident, long-term disability, term life)
• Retirement Plan (401k) with company match
• Flexible Spending Accounts (FSA, HSA with match)

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We embrace differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, culture, thoughts, and ideas. We celebrate diversity to foster an inclusive environment where everyone can thrive.

Physical and Environmental Demands

N = Never, O = Occasional, F = Frequent, C = Constant

• Physical requirements include lifting, pushing, pulling, walking, standing, and reaching as specified.
• Environmental requirements include working with tools, dust, fumes, noise, temperature variations, heights, and contact stress as specified.