Store Manager

Little Green Apple; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Little Green Apple in Knoxville, TN is seeking a full-time Store Manager who leads a high-energy team to deliver exceptional customer service and grow sales. You will train staff, manage daily store operations, optimize inventory, and partner with leadership to execute events and promotions that connect with the local community.

Responsibilities include coaching, visual merchandising, scheduling, and ensuring compliance with policies while maintaining accuracy of cash handling and deposits.

Qualifications

• Minimum of 1 year of retail management experience (sales and/or customer service).
• Must be 18 years of age or older.
• Ability to close the store at least once per week and work four weekend shifts per month.
• Flexible schedule including events, holidays, evenings and weekends.
• Proof of eligibility to work legally in the United States.

Responsibilities

• Lead, train, coach, and motivate a team to deliver exceptional customer service and achieve sales goals.
• Collaborate with leadership, build relationships with customers, store, corporate, and vendor partners.
• Model authentic communication and share brand knowledge with staff and customers.
• Act as a strong visual merchandiser translating brand into local, natural store presentation.
• Use POS systems and devices; manage stock, inventory, and store cash handling.
• Plan and execute in-store events and services with the local community.

Skills

Leadership

Customer service

Consultative selling

Communication

Adaptability

Feedback

Tech proficiency

Learning agility

Cash handling

Training

Education

High School Diploma or equivalent

Job description

Description

We are looking for full-time Store Managers who are enthusiastic, energetic, friendly, and hard-working!

The Store Manager is responsible for both providing, and training our staff on what it means to provide, exemplary selling and customer service. They are responsible for improve the productivity and profitability of the store, while always striving to give our customers the best experience possible. The Store Manager is responsible for ensuring that the customer is given product recommendations, and solves any issues by working proactively with staff, and serving as a role model of best-practice retail execution. The Store Manager’s overall focus is on sales, service, and relationship-building at all times. The Store Manager serves in a leadership role within the store by sharing product knowledge, reading and incorporating store communications, and managing tasks as assigned by the District Manager, including ensuring that the store is operating at all posted hours.

Additionally, the Store Manager is responsible for all inventory management procedures, conducting product sets, stocking product, housekeeping and ensuring that stockroom duties are accomplished as identified or assigned. The Store Manager also works closely with the Director of Retail and is responsible for understanding and executing the organization’s Business Insight Cycle.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

• Being highly effective manager, trainer, coach, and motivator who builds a team that thrives, achieves, and connects with customers.
• Serves as a collaborator, innovator, and team leader. You lead, influence, and develop exceptional relationships with our customers, and store, corporate and vendor partners.
• Takes an approach to connecting and communicating with others is comfortable and authentic.
• Acts as highly capable visual merchandiser with a passion for translating our brand in a way that feels natural, organic, and local.
• Is a tech savvy retail leader with strong proficiency in using point of sale systems, hand-held devices, and Windows operating systems.
• Is highly motivated individual who thrives in an ambiguous and ever-changing environment – someone always up for a challenge and inspiring others to learn and think differently.
• Results focused, with a drive to meet and exceed sales goals and identified retail metrics related to customer service, IAT, the Crown Rewards program, payroll, shrink, etc.
• Able to successfully manage all daily store operations and other opportunities/projects as requested.
• Passionate about in-store events and services and able to execute them with the local community as a center point.
• Upholds all company policies and practices.
• Performs/completes other duties or special projects as assigned.

Requirements

REQUIRED QUALIFICATIONS (required for candidates to be considered)

• Minimum of one (1) year of prior retail management experience, including sales, and/or customer service.
• Must be 18 years of age or older.
• Must be able to close the store a minimum of one (1) time per week, and also work a minimum of four (4) weekend shifts per month.
• Ability to work a flexible schedule that meets the needs of the business, including but not limited to events, business meetings, holidays, evenings and weekends.
• Ability to provide proof of eligibility to work legally in the United States

PREFERRED QUALIFICATIONS

• High school diploma or equivalent.
• Two (2) or more years of experience in (specialty) retail management.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong leadership skills.
• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees. Strong sense of urgency, flexibility and willingness to adapt to change.
• Ability to both give and receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to have access to store cash and products assets and will be accountable for maintaining accurate records and/or deposits.
• Ability to train of new store employees and work closely with store management to understand new policies, operational changes, and/or training initiatives.

WORKING CONDITIONS & PHYSICAL DEMANDS

• Must be able to continuously to stand/walk, push/pull, lift/carry up to 10 pounds, utilize fine finger movement (i.e. keyboard operating, writing, etc.) and tactile/touch to assist with products/customers/registers/equipment/etc., and grasping/gripping/holding with hands and/or fingers.
• Must be able to frequently bend at the waist, climb/work at heights (i.e. step ladders, ladders, etc.), kneel and squat, lift and/or carry up to 40 pounds, and reach overhead with arms raised above shoulder height/forward reaching.
• Must be able to occasionally balance on uneven surfaces/ground, lift and/or carry up to 50 pounds, and drive or travel.
• Must be able to rarely/infrequently lift and/or carry up to 75 pounds, or sit/remain in a seated position during job performance.
• Must be able to continuously communicate with customers, co-workers, vendors, either in-person or over the phone, including speaking, hearing, and sight in order to assist customers.
• While working, this position may be exposed to dust, cleaning agents, truck exhaust when receiving deliveries, inadequate lighting at close of business, tolerance of noise from products and customers, tolerance of smells/scents of products (i.e. candles, potpourri, lotions, etc.), work outside (i.e. taking out trash, assisting with deliveries, etc.), and work at heights in the stockroom or on the product floor.

EMPLOYMENT STATUS

This is a regular, full-time, salaried position that is deemed “exempt” by the Fair Labor Standards Act (FLSA), and will work a minimum of 40 hours per week.

GENERAL REQUIREMENTS & DISCLAIMERS

The above statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities and duties of an employee, so classified.

Employees must be physically able to perform the essential functions of the position, with or without reasonable accommodation.

LGA Retail, Inc. (d.b.a. Little Green Apple) does not discriminate in its employment, or any other programs or activities, on the basis of race, religion, color, creed, national origin, ancestry, ethnicity, gender, economic status, age, marital status, sexual orientation or disability. We provide reasonable accommodation for qualified individuals with a disability, if requested.