Store Manager

HUSTLER Hollywood; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly Bonuses

Employee Discounts

Job summary

HUSTLER Hollywood is seeking a dedicated Store Manager to lead our Philadelphia location. This role involves driving sales, enhancing customer service, and managing a high-performing team. The ideal candidate will have at least 3 years of specialty retail management experience and strong leadership skills.

The Store Manager is responsible for financial results, recruiting talent, and maintaining a positive work environment. Applicants should have a strong understanding of retail operations and the ability to interpret financial reports.

Qualifications

• At least 3 years of experience as a specialty retail store manager.
• Ability to understand and interpret moderately complex financial reports.
• Strong understanding of retail landscape and operations.

Responsibilities

• Lead teams to drive sales and enhance customer service.
• Recruit and mentor a high-performing store team.
• Manage all day-to-day operational procedures and financial targets.

Skills

Retail management

Customer service

Financial reporting

Problem-solving

Communication skills

Team leadership

Education

High School Diploma or GED

Tools

Retail POS System

Microsoft Office (Word, Excel, PowerPoint)

Job description

Overview

Open Availability required. Earn Monthly Bonuses and enjoy Great Employee Discounts. We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company.

Summary

The primary responsibility of the Store Manager is to lead teams in driving sales, brand loyalty, providing exceptional customer service as well as recruiting and developing top retail talent. This position has full accountability for the key financial results of the store and is responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting company strategies.

Note: We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text.

Qualifications

• Strong understanding, knowledge and hands on experience of all positions within the store
• At least 3 years of experience as a specialty retail store manager in relevant traffic and volume preferred
• Proficiency in Word, Excel, PowerPoint, and ability to adapt to additional software programs
• Broad knowledge and perspective of the retail landscape
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to one store closing per week, either Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Must be able to make change using American monetary units
• Ability to understand and interpret moderately complex financial reports
• High School Diploma or General Education Degree (GED)
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Ability to problem solve complex situations in an effective and efficient manner including dealing with difficult and/or troubled clients
• Excellent oral and written communication skills
• Strong interpersonal skills and ability to build positive working relationships
• Ability to express ideas clearly and succinctly via letters, memos, and reports

Work Environment

• Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory restock, processing shipment and store merchandising
• The ability to stand/walk for extended periods of time
• Must have the ability to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items (sweep, vacuum, empty trash, clean)
• Ability to use and climb ladders and/or step stools
• Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers)
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old

Essential Duties And Responsibilities

• Solely responsible to recruit and maintain a diverse, high-performing store team through consistent selection, development and motivation while working alongside the team at all levels
• Act as a true business owner, bringing timely ideas and solutions to your store team, peer group and cross functional partners to improve the customer experience
• Drive daily, weekly, and monthly financial results by establishing strategic plans in partnership with the Territory Manager to achieve successful business outcomes
• Ensure accountability and appropriate management of all day-to-day operational procedures, financial targets (including sales forecasting and payroll), and company policy standards in store
• Create and manage scheduling that maximizes staffing to meet the needs of the business and drive store profitability while leveraging payroll most effectively

Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals through understanding and experience of each role within the store

• Effectively monitors the progress of team members against key business initiatives and provides development opportunities through training programs and individual development plans (IDP’s)
• Lead by example and direct training in order to influence Sales Associates behaviors while participating in providing an exceptional shopping experience to our customers
• Conduct Corrective Actions and Performance Improvement Plans with individual employees to address any issues or behaviors that are causing problems, detail which actions must be improved, and what resources will be available to offer support where necessary
• Solely responsible for ensuring that documentation is complete and provided to HR to support all resignations and terminations of employees
• Responsible for ensuring compliance with all safety measures and OSHA regulations
• Responsible for reporting and logging any and all Workers Compensation incidents
• Create, facilitate and present training programs, processes, and concepts to groups
• Manage rest and meal break schedules and ensure that all zones are covered
• Assists with store security including checking bags and monitoring fitting rooms
• Foster a positive work environment and provides direct, honest feedback in a timely manner
• Ensure that store staff are treated professionally, courteously and respectfully
• Direct the planning and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Cultivate an environment of open communication and teamwork
• Represent the company in a professional and positive manner
• Inspire and motivate entire team by sharing knowledge and best practices for sales, merchandising, stocking and inventory processes
• Other duties as assigned