Store Manager

CM WORLDWIDE; King of Prussia (PA); On-site; USD 52,000 - 75,000; Full time

Job summary

MCM is seeking a Store Manager in King of Prussia, PA to lead store operations for a luxury brand. You will oversee sales performance, coach the team, and ensure exceptional customer service and brand standards across all store activities.

The role requires strong leadership, five+ years in retail management (luxury preferred), and proficiency with POS systems and MS Office. You will drive visual merchandising and cost controls while maintaining an engaging store environment.

Qualifications

• Bachelor’s degree in Fashion, Merchandising or Business preferred.
• Proven five+ years in retail management, luxury experience preferred.
• Experience in specialty retail including store operations and visual merchandising.

Responsibilities

• Lead store sales and performance, and guide sales associates to exceed targets.
• Collaborate with senior management to optimize sales and margins.
• Maintain store presentation and adhere to visual merchandising standards.
• Analyze sell-through and communicate product trends to leaders.
• Develop and coach a high-performing team aligned to brand standards.

Skills

Retail leadership

Luxury retail

Store operations

POS systems

MS Excel

Team development

Business acumen

Education

Bachelor's degree

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

Description

Our Brand

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious, and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com.

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Requirements

Key Responsibilities:

• Responsible for sales and performance of the store and sales performance of each sales associate.
• Partners with senior management to maximize sales and margin goals.
• Recommends business strategies, to help achieve sales goals and targets.
• Ensures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver the best results through merchandising and visual representation.
• Analyzes and manages sell-through. Identifies and communicates regularly with division heads on product availability and market trends to maximize productivity.
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Develops and leads a high-performance team that drives sales and achieves store results and profitability through effective training, coaching, and motivational activities.
• Consistently demonstrates accountability and leadership in managing the shop and its employees, delegates accordingly, and provides the staff with a professional work environment.
• Creates a dynamic environment with superlative customer service standards, and assures the shop and staff are inviting, professional, and knowledgeable on product and related company information.
• Portrays him/herself with the appropriate representation and integrity of the company and of the brand, and demonstrates outstanding leadership skills.
• Maintains an active social relationship with clients and the community and understands the needs and changes of the market.
• Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Demonstrates proficiency in managing operational costs and balancing all related budgetary expenses in a cost-efficient manner.
• Hire and retain a dynamic workforce aligned to our customer values and service expectations.
• Manage selling floor environment through coaching, redirection, and goal setting. Hold team accountable to company expectations.
• Build competencies plans and learning and development goals for each member of your team.

Experience & Key Competencies:

• Bachelor’s degree in Fashion. Merchandising or Business preferred.
• Minimum of five years’ experience in retail management – luxury experience preferred.
• Experience in specialty retail, including business development, visual merchandising, and store operations.
• Ability to navigate the operation of retail point of sale system, Word, Excel, and email.
• Commercial awareness and strong business acumen.
• Must possess strong leadership qualities, ability to coach, and develop a high-performing team.

This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend this job description at any time. MCM Products USA Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.