Store Manager

Brobston Group; King of Prussia (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

MCM Products USA Inc. is seeking an experienced Store Manager to lead our luxury retail team in a high-end environment. You will oversee store performance, drive sales, and ensure top-tier customer service and brand representation.

The role requires a minimum of five years of luxury retail management experience, with strong leadership, merchandising, and operational skills. A Bachelor’s degree in fashion, merchandising, or business is preferred.

Qualifications

• Minimum five years’ experience in retail management, luxury experience preferred.
• Bachelor’s degree in fashion, merchandising or business preferred.
• Experience in specialty retail, including business development, visual merchandising, and store operations.
• Proficiency with retail POS systems, and standard office software.

Responsibilities

• Manage store sales and performance of staff; drive margins and targets.
• Collaborate with senior management to maximize sales and profit goals.
• Develop business strategies to achieve sales targets and improve performance.
• Maintain store presentation and visual merchandising standards per company directives.
• Analyze sell-through and communicate product availability and market trends to leadership.
• Ensure inventory accuracy and shrinkage control through security and processes.
• lead a high-performing team through coaching, training, and motivation.
• Create a professional, inviting store environment and representative brand image.
• Build relationships with clients and the local community; understand market needs.

Skills

Retail leadership

Sales strategy

Visual merchandising

Team coaching

Budget management

Customer service

Education

Bachelor’s degree in Fashion Merchandising or Business

Tools

POS system

Word

Excel

Email

Job description

Our Brand

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious, and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered, and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com.

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Key Responsibilities:

• Responsible for sales and performance of the store and sales performance of each sales associate.
• Partners with senior management to maximize sales and margin goals.
• Recommends business strategies, to help achieve sales goals and targets.
• Ensures store presentation and visual merchandising standards are maintained according to company directives and applies strategies to deliver the best results through merchandising and visual representation.
• Analyzes and manages sell-through. Identifies and communicates regularly with division heads on product availability and market trends to maximize productivity.
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels.
• Develops and leads a high-performance team that drives sales and achieves store results and profitability through effective training, coaching, and motivational activities.
• Consistently demonstrates accountability and leadership in managing the shop and its employees, delegates accordingly, and provides the staff with a professional work environment.
• Creates a dynamic environment with superlative customer service standards, and assures the shop and staff are inviting, professional, and knowledgeable on product and related company information.
• Portrays him/herself with the appropriate representation and integrity of the company and of the brand, and demonstrates outstanding leadership skills.
• Maintains an active social relationship with clients and the community and understands the needs and changes of the market.
• Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
• Demonstrates proficiency in managing operational costs and balancing all related budgetary expenses in a cost-efficient manner.
• Hire and retain a dynamic workforce aligned to our customer values and service expectations.
• Manage selling floor environment through coaching, redirection, and goal setting. Hold team accountable to company expectations.
• Build competencies plans and learning and development goals for each member of your team.

Experience & Key Competencies:

• Bachelor’s degree in Fashion. Merchandising or Business preferred.
• Minimum of five years’ experience in retail management - luxury experience preferred.
• Experience in specialty retail, including business development, visual merchandising, and store operations.
• Ability to navigate the operation of retail point of sale system, Word, Excel, and email.
• Commercial awareness and strong business acumen.
• Must possess strong leadership qualities, ability to coach, and develop a high-performing team.

This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend this job description at any time. MCM Products USA Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.