Store Manager

The Salvation Army North & Central Illinois Division; Iowa City (IA); On-site; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Davenport, IA is seeking a dynamic Store Manager to lead daily operations, supervise staff, optimize sales, and ensure excellent customer service while advancing the mission in our community.

You will oversee staffing, scheduling, payroll, donation workflows, pricing and merchandising, safety, budgeting, and reporting to Regional Manager and Department Heads. Strong leadership, financial acumen, and community engagement are required.

Qualifications

• Experience leading retail store teams and payroll.
• Strong customer service and supervision skills.
• Ability to manage budgets and reporting.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Recruit, train, and supervise store staff.
• Manage scheduling and payroll processing.
• Implement policies in employee relations.
• Develop strategies to meet production and sales goals.
• Oversee donation processes, product sorting, pricing, and presentation.
• Manage store maintenance, safety, and appearance.
• Ensure compliance with OSHA and Salvation Army safety policies.
• Create an enjoyable shopping environment and develop customer retention plans.
• Set an example for positive customer interactions.
• Oversee cash handling procedures and daily deposits.
• Work within budget parameters and manage inventory tracking.
• Maintain open communication with Regional Manager and Department Heads.
• Provide daily reports on store production and sales.
• Address customer complaints and educate about programs.
• Recruit, interview and recommend for hire Store staff; train and supervise.

Skills

Leadership

Staff Management

Customer Service

Budgeting

Payroll

Reporting

Tools

Payroll system

Job description

Location: Davenport, Iowa

Pay: $24.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You’ll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!