Store Manager

The Salvation Army USA Central Territory; Ballwin (MO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Voluntary life insurance

403(b) retirement plan

Paid time off

Holiday pay

Employee discount

Job summary

The Salvation Army USA Central Territory is seeking a dynamic Store Manager in Ballwin, MO. You will oversee all store operations, staff supervision, donations processing, pricing, customer service, and financial tasks to support community programs.

This role requires a hands-on leader who can drive performance while upholding mission-driven values. Responsibilities include hiring and coaching staff, managing schedules and payroll, maintaining store standards, and reporting to leadership.

Qualifications

• Leadership experience in a retail or service environment.
• Strong communication and people-management skills.
• Ability to manage payroll, scheduling, and daily store operations.

Responsibilities

• Lead and supervise store staff; recruit, train, and develop the team.
• Oversee scheduling, payroll processing, and adherence to company policies.
• Drive sales, inventory presentation, donation processing, pricing, and merchandising.
• Manage cash handling, deposits, and operating within budget parameters.
• Maintain open communication with leadership; provide daily production and sales reports.
• Conduct personnel reviews, time/attendance checks, and ensure OSHA and policy compliance.

Job description

Store Manager

Location

Ballwin, MO

Pay

$24.00 per hour

Job Type

Full-time

Schedule

40 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

Comprehensive medical, dental, vision and hearing coverage, voluntary life insurance, competitive pension plan, opt-in 403(b) retirement plan, vacation, sick, personal days and holiday pay.

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You'll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!