Store Manager

The Salvation Army North & Central Illinois Division; Des Moines (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and hearing

Employer-paid life and AD&D

Paid vacation and holidays

Flexible spending accounts

403(b) retirement plan

Pension plan

Employee discount

Employee assistance program

Job summary

The Salvation Army Thrift Store in Des Moines, IA is hiring a Store Manager to lead daily operations, supervise staff, and implement policies that support the organization’s mission. You will oversee donations, pricing, customer service, and financial processes, while ensuring a safe, welcoming shopping experience for the community.

You will partner with regional leadership, deliver daily production and sales reports, and drive employee development through coaching and training.

Qualifications

• Experience leading store teams and managing staff schedules.
• Ability to oversee operations, payroll, and customer service.
• Strong communication with management and customers.

Responsibilities

• Lead recruitment, training, and supervision of store staff.
• Plan schedules and process payroll across the team.
• Implement policies and maintain compliance in employee relations.
• Oversee donation intake, pricing, presentation, and sales.
• Manage cash handling, deposits, and budgeting within parameters.
• Maintain open reporting with Regional Manager and dept heads.
• Provide coaching and performance reviews with leadership.

Skills

Leadership

Staff management

Scheduling

Payroll processing

Customer service

Communication

Training & coaching

Tools

Payroll system

Job description

Location: Des Moines, IA

Pay: $22.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, Monday - Saturday must have flexible scheduling

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.

What You’ll Do

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement company policies and practices in employee relations

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines

Communication & Reporting

• Maintain open communication with Regional Manager and Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Supervisory Responsibility

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff
• Train and supervise the store staff
• In collaboration with the Regional Manager, provide direct reports with a personnel review
• Review and approve time and attendance for store personnel using the current payroll system
• Check time logs regularly, following all current regulations and trainings

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!