Store Manager

AT&T Spring Mobile; Holland (MI); On-site; USD 40,000 - 70,000; Full time

Job description

Locations: 3424 W Shore Dr Ste 20 Holland, MI 49424

Time Type: Full time

Job Requisition ID: Req-162709

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone.

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service.
• Support the total shopping environment.
• Promptly and accurately process guest purchases/return transactions.
• Respond to guest comments or questions.
• Promote GameStop’s unique guest benefits.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding and training.
• Communicate regularly with store associates and District Manager.
• Schedule store associates ensuring that scheduling guidelines are followed.
• Approve payroll and verify that store associates are paid for all time worked.
• Provide timely recognition and feedback to all store associates.
• Ensure that all areas of the store are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts and stock/restock merchandise.
• Protect company assets through effective inventory control.
• Lead store team in meeting and exceeding sales goals.
• Count, balance and reconcile daily business transaction totals.
• Verify all shipments for discrepancies/shortages.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety.
• Maintain store records/files in a neat and organized manner.
• Form professional partnerships with appropriate military personnel (if applicable).
• Consistently adhere to GameStop policies and procedures.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Demonstrate clear verbal and written communication skills.
• Work independently and as the head of a team.
• Meet leadership performance expectations.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions and convey instructions to others.
• Execute financial tasks in accordance with company policy.
• Achieve objectives and lead in a fast-paced environment.
• Work 40 hours per week with flexibility.
• Constructively manage pressure and adapt to stressful situations.
• Be reliable and trustworthy.
• Able to work alone and stand for extended periods.
• Lift merchandise weighing up to 30 lbs. as necessary.
• Possess or acquire understanding of military ranks (if applicable).

Job descriptions are subject to change at any time based on business conditions/needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities.

*Certain state-specific exceptions may apply.

Full-time store positions at GameStop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment.

About Us

GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its nearly 5,000 stores and comprehensive E-Commerce properties across 10 countries.