Store Manager

Goodwill Industries of Michiana - Northwest; Hammond (IN); On-site; USD 50,985 - 62,315; Full time

Job summary

Goodwill Industries of Michiana - Northwest is seeking a skilled Store Manager to oversee the operations of its retail store in Hammond, Indiana. You will ensure operational efficiency and a high standard of customer service by analyzing workflows and enhancing productivity.

The ideal candidate has a Bachelor’s degree in business or retail management and possesses data-driven decision-making skills, coupled with the ability to lead and motivate teams. A passionate approach to improving operational processes is essential. The role comes with a competitive salary of $56,650 annually.

Qualifications

• Strong verbal and written communication skills for presenting complex ideas.
• Ability to analyze performance data for informed decision-making.
• Experience in leading teams and managing workflows.

Responsibilities

• Manage overall operations of the retail store.
• Analyze store performance data to enhance efficiency.
• Set and monitor key performance indicators for goal achievement.
• Develop performance reports highlighting insights for improvement.
• Implement industry best practices to optimize store performance.

Skills

Communication

Data analysis

Leadership

Process improvement

Customer service

Education

Bachelor’s degree in business, retail management, or related field

Job description

Are you someone who excels at optimizing systems and enhancing operational efficiency? Do you have a strong background in analyzing workflows, improving processes, and ensuring high levels of productivity and quality? If you have a passion for data-driven decision-making and leading teams to success, we have an exciting opportunity for you. As a Store Manager at Goodwill Industries of Michiana, you will be responsible for managing the overall operations of our retail store, ensuring both operational efficiency and a high standard of customer service. This role is ideal for someone with a technical mindset—someone who thrives on creating systems, improving workflows, and driving measurable results. If you are ready to lead with a focus on both data and hands‑on execution, we want to hear from you!

Responsibilities

• Lead safety initiatives, maintain a clean and compliant store environment, and promote a customer‑friendly atmosphere
• Analyze store performance data to guide decisions that enhance sales, efficiency, and the overall customer experience
• Set, monitor, and evaluate key performance indicators to support goal achievement and proactively address challenges
• Develop and deliver performance reports to leadership, highlighting insights, challenges, and opportunities for continuous improvement
• Improve operational processes, minimize waste, and apply industry best practices to enhance store performance

Qualifications

• A clear and effective communicator who can present complex ideas and collaborate across functions
• A Bachelor’s degree in business, retail management, or a related field, or equivalent experience preferred
• Flexible and adaptable, with the ability to adjust approaches in response to evolving priorities and technologies
• A detail‑oriented leader who can manage complex workflows, track metrics, and keep things running smoothly
• Experience leading teams, fostering accountability, and motivating employees to achieve performance goals

Compensation

$56,650 per year