Store Manager

Pet Supplies Plus; Hamilton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Pet Supplies Plus in the United States is seeking a Store Team Leader who is pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering neighborly service in a friendly pet retail setting.

From welcoming a new puppy on the floor to analyzing store performance and guiding your team to hit goals, you will play a key role in making your community a trusted, pet‑centric destination.

Qualifications

• 2+ years of retail leadership or store management experience.
• Bachelor’s degree or equivalent work experience preferred; High School Diploma/GED required.
• Strong communication and leadership skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to operate store equipment (including forklift, where applicable).
• Lift up to 65 lbs and work a flexible schedule including evenings/weekends.

Responsibilities

• Lead and develop your team by setting the example in customer service, sales, and operations.
• Drive store performance including retail sales, services, and neighbor engagement.
• Analyze results and implement plans to improve productivity and profitability.
• Create and manage weekly schedules to maximize team efficiency and coverage.
• Recruit, hire, onboard, and develop a fully staffed, high‑performing team.
• Coach team members through ongoing feedback, training, and development.
• Maintain a clean, safe, and well‑run store environment (animal care, safety, and operations).
• Ensure compliance with operational policies and procedures.
• Build relationships within the community and support local events and partnerships.
• Foster a fun, positive culture centered around pets, people, and teamwork.

Skills

Retail leadership

Team development

Customer service

Communication

Education

Bachelor's degree

High School Diploma/GED

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Does your cat wear sunglasses? Does your dog have more sweaters than you? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood.

As a Store Team Leader, you’re pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering exceptional, neighborly service in a fun and engaging pet retail environment. From jumping on the floor to welcome a new puppy to analyzing store sales performance and inspiring your team to hit goals, you play a key role in creating a trusted, pet-centric destination in your community.

What You’ll Do

• Lead and develop your team by setting the example in customer service, sales, and operations
• Drive store performance including retail sales, services, and neighbor engagement
• Analyze results and implement plans to improve productivity and profitability
• Create and manage weekly schedules to maximize team efficiency and coverage
• Recruit, hire, onboard, and develop a fully staffed, high‑performing team
• Coach team members through ongoing feedback, training, and development
• Maintain a clean, safe, and well‑run store environment (animal care, safety, and operations)
• Ensure compliance with operational policies and procedures
• Build relationships within the community and support local events and partnerships
• Foster a fun, positive culture centered around pets, people, and teamwork

You May Be a Great Fit If You

• Are a hands‑on leader who leads by example
• Have a passion for pets, people, and team development
• Are results‑driven and motivated by goals and performance
• Thrive in a fast‑paced, customer‑focused retail environment
• Enjoy building relationships with both your team and the local community

Requirements and Responsibilities

• 2+ years of retail leadership or store management experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to operate store equipment (including forklift, where applicable)
• Ability to climb ladders, bend, kneel, and lift up to 65 lbs
• Ability to work a flexible schedule, including evenings and weekends
• Reliable transportation
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

What We Value

• Pet Safety and Care First
• Leadership and Accountability
• Team Development and Support
• Strong Customer Focus
• Community Engagement

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.