Store Manager

Boden; Green Hills (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k)Matching

EmployeeDiscount

PaidTimeOff

HealthInsurance

FlexibleSpendingAccount

VisionInsurance

DisabilityInsurance

LifeInsurance

Job summary

Boden is seeking a Store Manager in Nashville to lead store operations, sales, and customer service for our US expansion. You will own the store’s performance, coach a team, and ensure superb brand standards while delivering an exceptional Boden experience for customers.

Ideal candidates bring 3–5 years of retail management experience, strong leadership and communication skills, and proficiency with POS systems.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 3-5 years of retail management and operational experience with leadership responsibilities.
• Strong communication and analytical skills; ability to drive performance and meet sales targets.

Responsibilities

• Oversee store operations, daily sales, and compliance with operating guidelines.
• Drive sales and profitability while maintaining excellent customer service and brand standards.
• Lead and develop the team to deliver outstanding customer experiences and store performance.
• Balance competing priorities in a fast-paced retail environment and monitor KPIs.
• Ensure visual merchandising aligns with Boden guidelines and product launches.

Skills

Retail management

Leadership

Customer service

Communication

Microsoft Office

Education

Bachelor's degree in related field

Tools

Shopify POS

POS systems

Job description

Store Manager

Full Time Sales Nashville, Nashville, TN, US

Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer experiences. What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond. Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences. This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States.

Stylish, grounded, uplifting – these values show through everything we do at Boden. Without collaboration, honesty, and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden.

Overview:

TheroleoftheStoreManagerwilltakefullownershipofthestore,keepingoperationsrunningbrilliantlyfromstocktoservicestandardswhileusingsoundcommercialjudgementtocreateadelightfulcustomerexperienceandstrong,steadybusinessresults.

How We Lead at Boden

Being a manager at Boden is about giving people clarity, backing them properly, and helping them do their best work.You make things make sense. You take big ideas and turn them into clear priorities, so people know what they’re doing and (most importantly) why it matters.Your communication is clear and open - you listen and you don’t overcomplicate things.You take responsibility. When big decisions need to be made, you make them. When things change, you adapt. And when things don’t go to plan, you own it and move things forward.You stay close to what matters - our customer, our brand and our goals - using that to guide decisions and keep teams aligned. Most importantly, you build a team people actually want to be part of - where people feel trusted, supported and able to grow.

Role Responsibilities:

BUSINESSLEADERSHIP

• Managetheoperations,day-to-day,sales,compliancewithalloperatingguidelines,ensuringtheachievementofsetincomeandprofittargets
• Operatewithahighlevelofautonomyandownership, making day-to-day commercial, operational, and people decisions in alignment with business strategy and company culture
• Driveandmaximizesalesperformancetoconsistentlyachievetheoverallsalesbudgetobjectiveswhileensuringoperationalintegrityandmonitoringmonthlyprofitability
• Demonstrateanentrepreneurialmindset,proactivelyidentifyingopportunitiestoimprovestoreperformance,customerexperience,andlocalmarketexecution
• Analyzemonthlystoreperformanceandreportcurrenttrendstocovereveryaspectofthebusinessincludingcompetitorperformance
• Demonstratesalesleadershipbyplayinganactiveroleonthesalesfloorthroughcustomerengagement,ensuringthehighestlevelofcustomerserviceisprovidedandannualmysteryshopgoalsaremet
• Manageandsupportstocklevelsthroughdirectcommunicationwithkeybusinessdepartmentstomaximizefull-priceselling,maintainahighsell-throughaswellasalignwithnewproductlaunches
• Trainandcommunicatecurrentcollectionknowledgetoallassociatestoensuretheteamisfullyeducatedonbrandpillarsandseasonstrategyandpartnerwiththeappropriateinternaldepartmentsforproductsupport
• ActivelybuildandleveragepartnershipswithHomeOfficeandUSDistributionCenterteams,stakeholders,andexternalpartnerstoobtainsupport,shareinsights,andresolveissueseffectively
• Balanceindependencewithaccountability,ensuringdecisionsalignwithbrandstandards,financialtargets,andbroaderbusinessstrategy

STOREOPERATIONS

• Overseetheprocessingofdailyincomingandoutboundmerchandiserequestsandshipments
• Provideaccuratemonthlyschedulesbyanalyzingpeakhourstoensureadequatefloorcoverageandtimelysubmissionofpayrollrecordsforallemployees
• Supportandmaintainvisualmerchandisingstandardssetbythebrandguidelines
• Ensuremerchandiseisprepared,displayedandreadyforsaleinaccordancewithbrandguidelines
• DevelopandcommunicateretailrelatedpoliciesandproceduresincoordinationwiththeHeadOfficeRetailteam
• Controlandsuperviseorderquantities,inventoryresultsandsalespreparations
• Exercisestrongjudgementinseekingguidance,recognizingsituationsthatrequirealignment,escalation,orspecialistinput

CUSTOMERFOCUS

• Promotebrandawareness,establishmarket/storepresence,andcapturecompetitivemarketsharethroughcommunityoutreachandcompanysponsoredevents
• Leadtheteambyexampleexecutingsuperiorcustomerserviceandaftersalesexperiencetoincreaseandretaincustomerloyalty
• MonitormonthlyCRMdatabasereportingtoensurethecaptureofmeaningfulcustomerdataforthepurposeofbuildingrelationshipstopersonalizefutureclientdevelopmentopportunities
• FollowuponKPI’s,customerexperienceandjourney

Qualifications and Competencies:

• Bachelor'sdegreeinarelatedfieldpreferred,orequivalentcombinationofeducationandrelevantexperience
• 3-5yearsofretailmanagementandoperationalexperience,withdemonstratedleadershipresponsibility
• Abilitytodemonstratesoundjudgementandaccountability,withtheabilitytoactconfidentlyastheprimaryonsitedecisionmaker
• Provenabilitytomanagecompetingprioritiesinafast-paced,results-drivenenvironment
• Stronganalyticalskills,includingtheabilitytoreviewsalesreports,identifybusinesstrends,andrespondquicklytotheneedsofthebusiness
• Trackrecordofdeliveringexceptionalcustomerexperiencesthatbuildbrandloyaltyanddrivemeasurableresults
• Solidbusinessacumenwithawarenessofindustrytrendsandcompetitivelandscape
• Passionforthefashionindustryandenthusiasmforthebrand,includinganappreciationofitsBritishheritageanddesignaesthetic
• Abilitytooperateeffectivelyunderremoteleadershipwhilemaintainingstrongcommunicationandexecutionstandards
• Strongverbalandwrittencommunicationskills,withtheabilitytobuildeffectiveworkingrelationshipsacrossteams
• Highlyorganizedandresults-oriented,withademonstratedabilitytotakeinitiative,driveperformance,andmaintainaccountability
• ProficiencyinMicrosoftOfficeapplicationsincludingWord,Excel,PowerPoint,andOutlook
• ExperiencewithShopifyPOSideal
• Flexibilitytoworkaretailmanagementschedule,includingevenings,weekends,holidays,andoccasionaloff-hoursasneeded
• Abilitytostandandwalkforextendedperiodsoftime
• Abilitytolift,carry,andmovemerchandiseupto50lbs
• Frequentbending,kneeling,reachingandotherphysicalmovementsrequiredforstocking,organizingandvisualmerchandising
• Manualdexterityandhand-eyecoordinationtohangandfoldgarments,attachtags,andoperatePOSsystem,aswellasperformothertasksrequiringfinemotorskillsandattentiontodetail

Our Behaviours

At Boden, how we work matters just as much as what we deliver. We keep things simple. We say what we mean, keep each other in the loop, and follow through on what we’ve said we’ll do.We care about doing a good job - and we care about each other. We’re always kind, often honest, and we will push for high standards without making it heavy. We know what we’re good at, we lean on each other when needed, and we show up as a team - taking ownership and getting things done together.

WhatWeOffer:

• 401(k)
• 401(k)Matching
• EmployeeDiscount
• PaidTimeOff
• HealthInsurance
• FlexibleSpendingAccount
• VisionInsurance
• DisabilityInsurance
• LifeInsurance

We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping thrive in it and celebratin gtheir individuality.