Store Manager

Guess?, LLC.; Gonzales (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Guess? LLC. is seeking an experienced Store Manager to lead a team in a fast-paced retail environment in Gonzales, LA. You will drive sales and profitability, oversee merchandising and operations, and develop staff through coaching and performance reviews.

The role focuses on customer experience, leadership on the selling floor, and the execution of visual standards while maintaining store assets and compliance with company policies.

Qualifications

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.

Responsibilities

• Drive sales growth and profitability through effective leadership and staff development.
• Ensure customer satisfaction by maintaining service standards and staffing levels.
• Oversee merchandising standards, store operations, and training programs.
• Lead the team to achieve sales goals and manage payroll and shrink.
• Implement strategies to maximize store performance and control expenses.
• Maintain policy compliance and asset protection.
• Provide guidance on visual merchandising and product knowledge.
• Demonstrate integrity, adaptability, and multitasking on the sales floor.

Skills

Recruitment & Retention

Performance Management

Training & Development

Customer Service

Leadership

Visual Merchandising

Sales Goals

Strategic Execution

Payroll Management

Loss Prevention

Policy Compliance

Decision Making

Integrity & Respect

Adaptability

Multitasking

Education

High school education or equivalent preferred

Job description

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Reports To: District Manager

Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates

Essential Functions

People Development

• Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
• Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution: Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.