Store Manager

Extra Space Storage; Gastonia (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading self-storage company seeks a Store Manager in Gastonia to oversee operations and ensure high standards. The ideal candidate has strong customer relationship skills and a proven track record in a customer-facing role. This position offers a competitive salary, bonuses, and benefits, including a work/life balance and growth opportunities.

Benefits

Paid Time Off accrued throughout the year

Generous 401(k) match

Affordable medical benefit options

EXTRAHealthy Wellness Program

BenefitHub discounts

Qualifications

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Current valid driver’s license and access to a reliable personal vehicle.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs.
• Maximize sales through unit rentals, insurance, and supplies.
• Ensure cleanliness through continuous site maintenance.

Skills

Customer relationship building

Sales maximization

Cleanliness maintenance

Cash handling

Education

High School diploma or GED

College education (preferred)

Job description

• This location is closed on Sundays.

• Day shift only: Office closes at 6pm.

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presentinga structured sales process, and managing customer accounts.

Extra Space Storage is thelargestself-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.

Benefits We Offer You

• Awork/life balancethat allows you to work 5 days a week and be off work by 6pm.

• Outstanding company culture withgrowthopportunitiesthroughout theU.S.

• Competitive starting pay + monthly bonus opportunity.

• Paid Time Offaccrued throughout the year,increasing with years of service

• Generous 401(k) match with Traditional and/or ROTH choices.

• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.

• EXTRAHealthy Wellness Programwith rewardstowards your medical premium.

• BenefitHubdiscounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Your Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.

• Maximizesales objectives through unit rentals, unit insurance, and moving supplies.

• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.

• Perform daily site safety inspections, including lock checks.

• Address and resolve customer concerns related to billing, security, auctions, and proper site usage

• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.

• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. .

• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.

• Perform additional duties as assigned.

Your Qualifications

• 2+ years of customer-facing work experience.

• Leadership experience preferred but not required.

• Sale experience preferred.

• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.

• High School diploma or GED is required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.

• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.

• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Find additional career opportunities at careers.extraspace.com

If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.