Assistant Store Manager

NAPA Auto Parts; Oakboro (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

NAPA Auto Parts is seeking an Assistant Store Manager to drive store growth and enhance customer service. This role requires strong leadership skills and a passion for the automotive industry. Candidates should be ready to oversee daily operations, manage a team, and provide exceptional service in a retail environment.

Benefits

Outstanding health benefits

401K plan

Multiple career paths

Ongoing development opportunities

Qualifications

• High school diploma or equivalent required.
• Experience with automotive aftermarket or a willingness to learn automotive basics is preferred.
• Ability to lift 60 lbs is necessary.

Responsibilities

• Lead the team and manage store operations in a fast-paced environment.
• Maximize sales and customer satisfaction.
• Ensure inventory protection and safety compliance.

Skills

Customer Care

Inventory Management

Leadership

Sales Growth

Communication

Education

High School Diploma

Technical or Trade School Courses

Job description

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Job Description

Imagine using your automotive or customer service expertise with both wholesale and retail customers daily, serving as a leader to your teammates, and helping NAPA become the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, and increase sales and profitability
• Know how to provide daily leadership and foster a culture of employee engagement
• Value partnering with your teammates to drive store initiatives
• Care about people and profit
• Want to learn and grow your career with endless opportunities

A Day in the Life:

• Lead a successful team, support the store manager, and manage in a fast-paced retail environment
• Manage store operations to maximize sales, profits, and customer satisfaction
• Build, coach, and engage the team to deliver excellent customer care and business results
• Ensure inventory protection, asset management, and safety compliance
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Implement operational and marketing programs, aiming for continuous process improvement
• Develop customer relationships, assist with sales questions, and ensure positive experiences both in-store and over the phone

Qualifications:

• High school diploma or equivalent; technical or trade school courses preferred
• Experience in automotive aftermarket, hobby/DIY, or willingness to learn automotive basics
• Passion for customer care and building long-term relationships
• Ability to work in a fast-paced, complex environment
• Knowledge of inventory management systems
• Ability to lift 60 lbs

Extra points if you have:

• Automotive, heavy equipment, farm, diesel, marine, or dealership experience or passion
• Experience in parts stores, auto body, retail, or management roles in related fields
• Customer-centric mindset
• ASE Certifications, NAPA Know How

Why NAPA?

• Outstanding health benefits and 401K
• Stable, Fortune 200 company with a family feel
• Supportive culture that values hard work and employee well-being
• Multiple career paths and ongoing development opportunities

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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