Store Manager

Jobtailor; Forest (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor seeks an experienced retail operations supervisor to lead daily store functions in Forest, VA. You will manage opening/closing, scheduling, cash handling, and inventory while delivering top-tier customer service.

You will drive KPIs, ensure compliance with regulations, and mentor technicians to maintain SafeTech certification and quality installations. A professional appearance and strong communication are essential.

Qualifications

• 5-7 years leadership/supervisory experience preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience in retail or service environments.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling, work order management, cash handling, and inventory management.
• Drive KPI performance and ensure compliance with regulations.
• Ensure SafeTech certification and ongoing training for technicians to guarantee quality installs or repairs.
• Provide guidance on vehicle and equipment maintenance and cooperate with marketing for display materials.
• Respond promptly to customer complaints and warranty issues.

Skills

store operations

leadership

customer service

communication

scheduling

cash handling

inventory management

training/coaching

quality assurance

problem-solving

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

Responsibilities

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• Ensure that every technician is SafeTech certification and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.

Requirements

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Hard Skills

• inventory management
• cash handling
• performance metrics
• customer service
• vehicle maintenance
• recordkeeping
• SafeTech certification
• job completion
• quality installs
• quality repairs

Soft Skills

• leadership
• communication
• influencing
• persuasion
• engagement
• coaching
• positive reinforcement
• problem-solving
• team performance
• customer complaint resolution

Certifications & Qualifications

• High School Diploma
• GED
• Valid state-issued driver’s license
• SafeTech certification