Store Manager

belron; O’Fallon (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Bonus opportunities

Paid training

Job summary

Safelite is seeking a Store Manager to lead daily store operations, ensuring quality service and a memorable customer experience. You will oversee staffing, scheduling, cash handling, and inventory, while driving performance against KPI targets.

You will coach technicians and staff, maintain safety standards, and collaborate with field leaders to align operations with company goals. A valid driver’s license and 3+ years of leadership in retail or service are required; automotive experience is

Qualifications

• High School Diploma/GED or equivalent; 5–7 years leadership/supervisory experience preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience in retail or service environments; automotive experience preferred.
• 3–5 years of experience in retail/service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in various weather conditions.
• Professional appearance and use of PPE.
• Physical ability to lift up to 35 lbs, stand for extended periods, and work at heights.

Responsibilities

• Oversee daily store operations, including opening/closing, work orders, Check-In/Check-Out, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed KPI targets such as Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, while complying with regulations.
• Ensure technicians are SafeTech certified and, through training and coaching, perform quality installs or repairs on every job.
• Provide guidance on vehicle and equipment maintenance and maintain records; coordinate with marketing to display materials.
• Respond promptly to client complaints or warranty issues to deliver world-class customer service.
• All other duties as assigned.

Skills

Leadership

Customer service

Communication

Inventory management

Cash handling

Loss prevention

Safety

Operations management

Education

High School Diploma or GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Store Manager leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

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