Store Manager

Safelite; Crystal (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement

Job summary

Safelite is seeking a Store Manager in Crystal, Minnesota to lead retail store operations focusing on quality and customer service. The role involves managing daily activities, ensuring performance targets are met, and maintaining high customer satisfaction.

The candidate should have 3+ years of leadership experience, preferably in automotive retail, along with strong communication skills, and must fulfill physical requirements. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Valid state-issued driver’s license required.

Responsibilities

• Oversee the daily operations of the store, including open and closing procedures and managing high levels of customer service.
• Drive team performance to meet key performance indicators and compliance with regulations.
• Ensure technicians are SafeTech™ certified through training and coaching.

Skills

Leadership

Customer Service

Communication

Inventory Management

Performance Incentives

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Store Manager

Leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO procedures, providing high levels of customer service, staffing and scheduling and making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re‑training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints or warranty issues.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience, preferred.
• Valid state‑issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3‑5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

We are an equal opportunity employer. Safelite welcomes everyone. Learn more at Careers at http://safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.