Store Manager

belron; Fond du Lac (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a store operations leader in Wisconsin to oversee daily store activities, drive KPI performance, and coach technicians. The role requires strong leadership, a valid driver's license, and experience in retail/service centers, preferably automotive.

You will ensure safe, high-quality service and outstanding customer interactions while coordinating with teams across the store. Competitive pay and a comprehensive benefits package, tuition assistance, and paid training are

Qualifications

• High school diploma or GED, or 5–7 years of leadership experience.
• Valid state driver's license.
• 3–5 years leadership in retail/service centers; automotive experience preferred.
• Proficiency with Microsoft Office and basic office equipment.
• Strong communication skills and ability to lead a mobile workforce.

Responsibilities

• Oversee daily store operations: opening/closing, work orders, checks, inventory, and cash handling.
• Drive KPI performance to meet or exceed goals (NPS, Time to Serve, conversions, quality metrics).
• Ensure technicians are SafeTech certified and maintain quality workmanship through coaching.
• Provide guidance on vehicle and equipment maintenance and coordinate with marketing on materials.
• Deliver world-class customer service and respond promptly to complaints/warranty issues.
• All other duties as assigned.

Skills

Leadership

Communication

Microsoft Office

Customer service

Education

High School Diploma/GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.