Store Manager

belron; Saint Cloud (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite AutoGlass in Minnesota is seeking a Store Manager to oversee daily store operations, drive performance, and ensure high-quality service. The role focuses on leading a mobile workforce, managing schedules, inventory, and cash handling while meeting company KPIs and safety standards.

The ideal candidate has 5–7 years of leadership experience, strong communication skills, and proficiency with Microsoft Office and relevant systems.

Qualifications

• High School Diploma or GED or equivalent required.
• 5–7 years of leadership/supervisory experience preferred.
• 3–5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office and web applications.
• Excellent communication and professional appearance.

Responsibilities

• Oversee daily store operations, including opening/closing, work orders, scheduling, inventory, and cash handling.
• Drive KPI targets and company goals such as NPS, time to serve, and customer conversion.
• Ensure technicians are SafeTech certified and maintain high install/repair quality.
• Provide guidance on vehicle/equipment maintenance and support marketing material placement.
• Respond promptly to customer complaints and warranty issues.

Skills

Leadership experience

Customer service

Communication skills

Professional appearance

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Web applications

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.