Store Manager

belron; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off

Job summary

Safelite in Anchorage, AK is seeking an experienced Store Leader to oversee daily operations, drive performance, and deliver world-class customer service in our auto glass center. You'll manage opening/closing, scheduling, inventory, and KPI attainment while coaching technicians and support staff to ensure safe, quality installs and expedient service.

A hands-on leader with excellent communication is essential.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience in retail or service center environments; automotive experience preferred.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with ability to influence and engage a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear PPE.
• Physical requirements: lifting up to 35 lbs., standing for extended periods.

Responsibilities

• Oversee daily operations of the store: opening/closing, work orders, inspections, scheduling, and inventory management.
• Drive team performance to meet KPI targets and company goals, including NPS, time to serve, and quality metrics.
• Ensure technicians are SafeTech-certified and maintain quality installs/repairs through training and coaching.
• Provide guidance on vehicle and equipment maintenance and collaborate with marketing for proper displays.
• Deliver world-class customer service by promptly addressing complaints and warranty issues.
• Perform all other duties as assigned.

Skills

Leadership

Communication

Customer service

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.