Store Manager

Walgreens; Dallas (TX); On-site; USD 50,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations and enhance customer experiences. This role involves overseeing daily store functions, managing team performance, and driving sales growth. The ideal candidate will possess strong leadership skills, a background in retail management, and a commitment to delivering exceptional service. Join a company that values your contributions and offers opportunities for personal and professional development. If you're ready to make an impact in a fast-paced environment, this position is perfect for you.

Qualifications

• Bachelor's degree with 3 years of retail management experience.
• Licensed pharmacy technician or assistant as required.

Responsibilities

• Manage store operations, including team scheduling and inventory.
• Analyze financial data to increase sales and control costs.

Skills

Retail Management

Customer Service

Inventory Management

Financial Analysis

Team Leadership

Education

Bachelor's Degree

High School Diploma/GED

Tools

StoreNet

Intercom+

Job description

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Job Objectives

Manages the operation of a Walgreens store.

Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Resolves customer complaints and helps respond to customers’ special needs.

Operations

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members.
• Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping including ledger, invoices, cash reports, and time records.
• Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock, and leveraging company resources to avoid outs and overstock.
• Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensures execution of District Manager operational feedback.
• Implements store organization through proper hiring and placement, scheduling of work assignments, and delegation.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Manages operations of assigned location including strict compliance with applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Ensures staff has working knowledge of all computer and technology systems and software (e.g., registers, StoreNet, Intercom+). Ensures response to all systems problems by contacting IT support.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.

Business Performance Management

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and prepares to discuss with district management.
• Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance pharmacy performance, including serving as a pharmacy technician when necessary and legally allowed.
• Analyzes clinic performance indicators and collaborates with the Clinic Coordinator or Manager to ensure performance and support.

Business Planning

• Identifies sales opportunities to ensure store and pharmacy growth and performance.
• Manages inventory levels through ordering, stock management, and anticipating seasonal changes.

People and Performance Management

• Manages team member performance through responsibilities, goal setting, feedback, and recognition. Oversees employee career progression.
• Monitors and ensures timely completion of training programs, including pharmacy training, and provides coaching.
• Makes hiring, promotion, and termination decisions.
• Addresses issues and disciplines store team members, engages with HR as needed.
• Develops employee performance plans and follows up accordingly.
• Monitors and approves team member compensation.
• Promotes teamwork and motivates team members, sharing vision and enthusiasm.
• Ensures compliance with policies and employment laws, treating all team members fairly.
• Maintains open communication through discussions, meetings, and feedback.

Training and Personal Development

• Participates in training to improve skills and attends company and on-the-job training, including Walgreens School of Operations within six months.
• Follows performance improvement plans from District Management.
• Obtains pharmacy technician registration/licensure as required by law and pursues certifications as needed.
• Seeks self-development through monitoring own performance, learning, and adopting best practices.

Communications

• Serves as liaison between district, corporate, and store, facilitating communication, feedback, and initiatives.
• Conducts community outreach and participates in community events.
• Supports district in planning community engagement activities.

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph within 12 months of start date.
• Willingness to work flexible hours, including evenings and weekends.
• PTCB or ExCPT Certification preferred.

Additional Information

We consider employment of qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer, including disability/veterans. Salary range: $50,000 - $120,000, depending on various factors. This position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.