Store Manager

Workstream; Crown Point (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Merrillville Ace Hardware is seeking a hands-on Store Manager to take ownership of store operations, drive sales, and lead a team focused on delivering an outstanding customer experience. This is a full-time, leadership role ideal for someone with a retail management background and a passion for community-based service.

As the Store Manager you will oversee daily operations, inventory, promotions, and staff development while ensuring the store remains customer-ready and safe.

Qualifications

• High school diploma or GED is required; college preferred.
• 2+ years of retail management experience; hardware knowledge a plus.
• Strong leadership, time management, and communication skills.
• Ability to lift 50 lbs and stand for extended periods.
• Proficient in retail systems and POS technology (Eagle, Acenet, etc.).

Responsibilities

• Manage daily operations including opening/closing, merchandising, and customer service.
• Lead and support the team to meet sales goals, control costs, and drive performance.
• Ensure the store is fully stocked, clean, organized, and 'Customer Ready'.
• Promote a culture of service and ensure positive in-store experiences.
• Oversee the implementation of Ace Rewards and other promotions.
• Train and develop store associates; delegate tasks and coach.
• Monitor inventory and manage replenishment; seasonal floor sets.
• Maintain appearance, repairs, and safety compliance.
• Ensure safety protocols and company standards are followed.

Skills

Leadership

Time management

Communication

Customer service

Retail management

Education

High school diploma or GED

College degree preferred

Tools

POS technology (Eagle, Acenet)

Job description

Location: Merrillville Ace Hardware

Reports to: Owner/Operator

Overview:

Merrillville Ace Hardware is seeking a hands-on Store

Manager who will take ownership of store operations, drive sales, and lead a

team focused on delivering an outstanding customer experience. This is a

full-time, leadership role ideal for someone with a retail management

background and a passion for community-based service.

Key Responsibilities:

Store Operations & Leadership

- Manage daily operations including

opening/closing, merchandising, and customer service

- Lead and support the team to meet sales goals, control costs, and drive overall store performance

- Ensure the store is fully stocked, clean, organized, and "Customer Ready" at all times

Customer Experience

- Promote a culture of service and ensure every customer has a positive in-store experience

- Resolve escalated customer issues promptly and professionally

- Oversee the implementation of Ace Rewards and other promotional programs

Team Management

- Train, and develop store associates

- Delegate daily responsibilities and set clear expectations

- Motivate the team through coaching, feedback, and accountability

Inventory & Merchandising

- Maintain accurate inventory counts and manage product replenishment

- Execute seasonal floor sets, promotional signage, and end cap displays

- Monitor shrink and implement best practices to reduce loss

Maintenance & Safety

- Oversee store appearance, repairs, and preventative maintenance

- Ensure safety protocols and company standards are followed

Qualifications:

- High school diploma or GED required; college preferred

- 2+ years of retail management experience, hardware knowledge a plus

- Strong leadership, time management, and communication skills

- Ability to lift 50 lbs and be on your feet for extended periods

- Proficient in retail systems and POS technology (Eagle, Acenet, etc.)

Why Join Us?

We're a locally owned and operated Ace Hardware committed to serving our community. If you're ready to run a store like it's your own, we'd love to meet you.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.