Store Manager

Dunkin' Donuts; Connecticut; On-site; USD 50,000 - 70,000; Full time

Job summary

A recognized coffee and bakery chain is seeking a Restaurant Manager in Connecticut to oversee restaurant operations. The ideal candidate will have experience in team management and ensuring exceptional guest service while maintaining brand standards. Key responsibilities include staffing, training, and driving profitability through effective execution of restaurant protocols.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in math and financial management.
• Background in restaurant or supervisory roles.

Responsibilities

• Foster a respectful team environment and promote guest service.
• Hire, train, and develop restaurant staff.
• Ensure compliance with brand standards and operational policies.

Skills

Verbal and written communication (English)

Math and financial management

Restaurant, retail, or supervisory experience

At least 18 years of age

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Restaurant Manager

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’s standards.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and team accountable for responsibilities and results.
• Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure brand standards and systems are executed. Engage and empower the team to develop solutions that drive business results.
• Complete all required training including ServSafe® certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Analyze restaurant environment and business results to identify opportunities and action plans with the team to set and achieve goals.
• Comply with all restaurant, brand, and franchisee policies.

Qualifications

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.