Restaurant Manager

Workstream; Warren (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Workstream is seeking a Restaurant Manager to lead our Dunkin team, deliver guest-ready experiences, and drive operational excellence in Rhode Island. You will oversee daily restaurant operations, ensure compliance with brand standards and laws, and focus on top-line results.

You will hire, train and develop staff, manage performance, and maintain a guest-first culture. Strong English, financial literacy, and prior restaurant supervisory experience are required, along with at least a high school

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed to meet guest service goals.
• Maintain a safe, secure, and healthy environment; comply with laws.
• Execute brand standards and systems.

Skills

Guest focus

Guest relations

Team leadership

Decision making

Interpersonal skills

Conflict resolution

Coaching & development

Financial literacy

English fluent

Restaurant experience

Education

High School diploma or equivalent

Job description

We are looking for a Restaurant Manager to help lead our Dunkin team and deliver guest-ready experiences, operational excellence, and strong top-line results. The Restaurant Manager is responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards, and in compliance with all applicable laws.

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relations
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important goals
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent recurrence
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with the team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

• Understands guest and competition; translates and applies expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
• Has a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

Responsibilities:

Team Environment:

• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results