Store Manager

Monro, Inc.; Concord (NH); On-site; USD 65,000 - 75,000; Full time

Job summary

A leading automotive service provider is seeking a Store Manager in Concord, NH. This role involves overseeing daily operations, managing a team, and ensuring exceptional guest satisfaction. The ideal candidate will have leadership experience in retail and a commitment to delivering a 5-star guest experience.

Benefits

Performance incentives

Paid vacation and holidays

Reimbursements for ASE Certifications and State Licenses

401(k) eligibility

Direct Deposit

Employee Discounts

Healthcare, Vision, Dental

Employee Perks

Career advancement opportunities

Qualifications

• Leadership experience in retail/sales is essential.
• Ability to manage financial results and control costs.
• Completion of required training and valid driver's license.

Responsibilities

• Oversee store operations and lead daily activities.
• Manage staffing, including recruiting and training.
• Achieve sales goals through strategic planning.

Skills

Customer-focused

Effective communication

Business-minded

Basic math skills

Proactive

Problem solver

Team developer

Education

High School Diploma or equivalent

Job description

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Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. We support 16 tire and auto service brands, each with regional strength and community ties.

Our mission is to provide the highest quality tire and auto services, aiming to be America’s leading auto and tire centers. We seek motivated individuals at all career stages who share our vision. Positions are available in retail locations, field management, and store operations at our Rochester support center.

Job Description

About the Role:

The Store Manager is a salaried leadership role overseeing store operations, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Managers. Reporting to the District Manager, the Store Manager leads daily store activities, coaching, and teammate development, while promoting products and services to ensure guest satisfaction.

Responsibilities:

1. Develop sales and technical teams to deliver a 5-star guest experience.
2. Achieve sales goals through strategic planning and product knowledge.
3. Introduce tire and service products to maximize sales and guest loyalty.
4. Support team training on shop operations and guest services.
5. Provide direction to technicians and assist with services/repairs.
6. Manage staffing, including recruiting, hiring, training, and performance evaluations.
7. Control expenses related to payroll, supplies, utilities, and maintenance.
8. Manage inventory, including tires and parts.
9. Audit courtesy inspections and ensure store cleanliness and readiness.
10. Schedule guest appointments and assign tasks efficiently.
11. Promote sales and handle guest needs and complaints.
12. Build customer relationships to enhance satisfaction and retention.
13. Convey repair and service needs effectively to guests.
14. Adhere to company policies, safety standards, and environmental regulations.
15. Maintain technical proficiency through training.
16. Operate and maintain equipment safely.
17. Perform other duties as assigned.

Profile Summary:

• Customer-focused with experience in customer-centric environments.
• Effective communicator, both verbal and written.
• Business-minded with a drive to exceed goals.
• Basic math skills for calculations.
• Proactive, multitasker, problem solver, and team developer.

Qualifications:

• High School Diploma or equivalent.
• Leadership experience in retail/sales.
• Ability to manage financial results and control costs.
• Motivational leadership skills.
• Inventory, merchandising, and customer service skills.
• Effective communication skills.
• Completion of required training.
• Valid driver’s license and clean Motor Vehicle Report (MVR).

Additional Information

Work Environment & Physical Requirements:

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Must be able to work flexible hours, lift up to 50 lbs., and perform physical tasks such as standing, walking, reaching, bending, and stooping.

Benefits:

• Performance incentives
• Paid vacation and holidays
• Reimbursements for ASE Certifications and State Licenses
• 401(k) eligibility
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, Dental
• Employee Perks
• Career advancement opportunities

This summary is not exhaustive; additional duties may be assigned as needed.

Monro Inc. is an Equal Opportunity Employer. We consider all individuals regardless of age, race, religion, gender, sexual orientation, or protected status.

Salary Range: $65,000 - $75,000 per year, plus incentives, based on experience.

Growth Opportunities:

We support career growth through training, certifications, and educational programs to help teammates advance.

Monro, Inc. is an equal opportunity employer and considers all applicants without discrimination.